Manuali utente per IBM 4.3-W

Sommario

• Preface

  19
  • Audience

    19
  • Organization

    19
• Chapter 1: Introduction

  23
  • Overview

    23
  • How is the Data Collected?

    23
    • Inventory

      23
    • Collection

      24
  • How is the Data Processed and Loaded into the Database?

    24
    • CME Operation

      25
      • Loading Phase

        25
      • Building Phase

        25
      • Processing Phase

        25
      • Output Phase

        25
  • How is the Data Reported?

    25
• Chapter 2: Supported Reports

  29
  • Overview

    29
  • Reporter Sets

    29
    • Reporter Set Tree

      29
  • Reports

    31
  • CCM Server Quality Resource Detail Chart

    34
  • CCM Server Quality Resource

    35
  • CCM Sql Server Group

    36
  • CCM Sql Server Resource Detail Chart

    37
  • CCM Sql Server Resource

    38
  • CDR Call Distribution Detail Chart

    39
  • CDR Call Distribution Group

    40
  • CDR Call Distribution Resource

    41
  • CDR Quality Detail Chart

    43
  • CDR Quality Group

    45
  • CDR Quality Resource

    46
  • CDR Utilization Detail Chart

    48
  • CDR Utilization Group

    49
  • CDR Utilization Resource

    50
  • CDR VoiceMail Usage Detail Chart

    52
  • CDR VoiceMail Usage Resource

    53
  • Cluster Call Distribution Detail Chart

    55
  • Cluster Call Distribution Group

    56
  • Cluster Call Distribution Resource

    57
  • Cluster Erlang-B Group

    58
  • Cluster IP vs Legacy Detail Chart

    59
  • Cluster IP vs Legacy Resource

    60
  • Cluster Quality Detail Chart

    61
  • Cluster Quality Group

    62
  • Cluster Quality Resource

    63
  • Cluster Utilization Detail Chart

    65
  • Cluster Utilization Group

    66
  • Cluster Utilization MLH Resource

    67
  • Cluster Utilization Resource

    68
  • Cluster VoiceMail Usage Detail Chart

    69
  • Cluster VoiceMail Usage Resource

    70
  • Errors on Cluster by Codec

    71
  • Gatekeeper Availability Resource Detail Chart

    73
  • Gatekeeper Availability Resource

    74
  • Gatekeeper Device Quality Resource Detail Chart

    75
  • Gatekeeper Device Quality Resource

    76
  • Gatekeeper Interface Availability Resource Detail Chart

    77
  • Gatekeeper Interface Availability Resource

    78
  • Gatekeeper Interface Utilization Resource Detail Chart

    79
  • Gatekeeper Interface Utilization Resource

    80
  • Global VOIP

    81
  • K-Factor Detail Chart

    83
  • K-Factor Group

    84
  • K-Factor Resource

    86
  • Media Device Group

    88
  • Media Device Resource Detail Chart

    89
  • Media Device Resource

    90
  • Perfmon Active Calls Detail Chart

    91
  • Perfmon Active Calls Group

    92
  • Perfmon Active Calls Resource

    93
  • Perfmon MOH Detail Chart

    95
  • Perfmon MOH Group

    96
  • Perfmon MOH Resource

    97
  • Perfmon PSTN Detail Chart

    98
  • Perfmon PSTN Group

    99
  • Perfmon PSTN Resource

    100
  • Perfmon Security Detail Chart

    102
  • Perfmon Security Group

    103
  • Perfmon Security Resource

    104
  • PSTN Gateway Availability Resource Detail Chart

    106
  • PSTN Gateway Availability Resource

    107
  • PSTN Gateway Device DS0 Usage Detail Chart

    108
  • PSTN Gateway Device Quality Resource Detail Chart

    109
  • PSTN Gateway Device Quality Resource

    110
  • PSTN Gateway DSP Card Resource Detail Chart

    111
  • PSTN Gateway DSP Card Resource

    112
  • PSTN Gateway E1/T1 Availability Resource Detail Chart

    113
  • PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart

    114
  • PSTN Gateway E1/T1 Interface Utilization Resource

    115
  • PSTN Gateway E1/T1Availability Resource

    116
  • Top 10 CDR Call Completion

    117
  • Top 10 CDR Call Duration

    119
  • Top 10 CDR K-Factor

    121
  • Top 10 CDR Number of Calls

    123
  • Top 10 CDR Number of Errors

    125
  • Top 10 Cluster Call Completion

    127
  • Top 10 Cluster Number of Calls

    128
  • Top 10 Cluster Number of Errors

    129
  • Top 10 E1/T1 Utilization Resource

    130
• Chapter 3: Devices and Services

  133
  • Overview

    133
  • Summary of Device Technology

    133
    • Categories of Service Reporting

      134
    • Services and Devices Monitored

      134
  • Sources of Collected Data

    135
    • Collecting CDR and CMR Data with Cisco CallManager

      135
      • Port for SQL Access

        136
    • Troubleshooting Note for SQL Requests

      136
    • Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager

      137
  • Pre-Requisites

    138
    • SNMP Access

      138
    • Cisco CallManager Configuration

      138
  • Supported MIBs

    139
• Chapter 4: Element and Sub-Element Properties

  141
  • Overview

    141
  • AP_ifType

    142
  • CDRclusterId

    143
  • CDRcustomerId

    144
  • CDRsiteId

    145
  • cdrType

    146
  • clusterId

    147
  • customerId

    148
  • Element.NAME

    149
  • Element.STATE

    150
  • FAMILY

    151
  • NAME

    152
  • siteId

    153
  • STATE

    154
  • VoIPCallMgrClusterId

    155
  • VoIPCallMgrCustomerId

    156
  • VoIPCallMgrDSPMaxChannel

    157
  • VoIPCallMgrFileSystemName

    158
  • VoIPCallMgrGatewayIpAddress

    159
  • VoIPCallMgrGatewayName

    160
  • VoIPCallMgrGatewayType

    161
  • VoIPCallMgrMediaDeviceIpAddress

    162
  • VoIPCallMgrMediaDeviceName

    163
  • VoIPCallMgrMediaDeviceType

    164
  • VoIPCallMgrProcessName

    165
  • VoIPCallMgrSerialOrDsp

    166
  • VoIPCallMgrServerDescr

    167
  • VoIPCallMgrServerId

    168
  • VoIPCallMgrServerVersion

    169
  • VoIPCallMgrSqlDbName

    170
  • VoIPDeviceType

    171
• Chapter 5: Defined Resources

  173
  • Overview

    173
  • Cisco IP Telephony Technology Pack Resources

    173
  • Sub-Element Types

    175
    • Tables of Sub-Element Types

      175
• Chapter 6: Sub-Element Grouping Rules

  185
  • Overview

    185
  • NOC Grouping

    186
    • Global Customer View Branch

      186
    • IP Telephony Call Detail Record Branch

      188
    • Infrastructure Branch

      191
  • Sub-Element Collect Grouping

    193
• Chapter 7: Collection Formulas

  197
  • Overview

    197
  • Data Collection

    198
  • Formulas and Metrics

    198
  • Formula Reference

    199
  • AttendantConsoleClientsOnline

    200
  • AttendantConsoleClientsRegistered

    201
  • AuthenticatedCallsActive

    202
  • AuthenticatedPartiallyRegisteredPhone

    203
  • AuthenticatedRegisteredPhones

    204
  • Availability (percent)

    205
  • BRIChannelsActive

    206
  • BRISpansInService

    207
  • CallDuration

    208
  • CallsActive

    209
  • CallsInProgress

    210
  • CauseCallRejected

    211
  • CauseChannelUnacceptable

    212
  • CauseDestinationOutOfOrder

    213
  • CauseInvalidNumberFormat

    214
  • CauseMisdialedTrunkPrefix

    215
  • CauseNetworkOutOfOrder

    216
  • CauseNoAnswerFromUser

    217
  • CauseNoChannelAvailable

    218
  • CauseNoRouteToDestination

    219
  • CauseNoRouteTransitNetwork

    220
  • CauseNoUserResponding

    221
  • CauseNumberChanged

    222
  • CauseOther

    223
  • CauseResourceUnavailable

    224
  • CauseSubscriberAbsent

    225
  • CauseSwitchCongestion

    226
  • CauseTemporaryFailure

    227
  • CauseUnassignedNumber

    228
  • CauseUserBusy

    229
  • CCM CPU Utilization (percent) (avg last 5 mn)

    230
  • CCM Media Device Registration Availability (percent)

    231
  • CCM Physical Memory Utilization (percent)

    232
  • CCM Registered CTI Devices (Nb) (Gauge)

    233
  • CCM Registered Devices (Nb) (Gauge)

    234
  • CCM Registered Gateways (Nb) (Gauge)

    235
  • CCM Registered Media Devices (Nb) (Gauge)

    236
  • CCM Registered Phones (Nb) (Gauge)

    237
  • CCM Registered VoiceMail Devices (Nb) (Gauge)

    238
  • CCM Rejected Devices (Nb) (Gauge)

    239
  • CCM SQL Server Availability percentage

    240
  • CCM SQL Server Cache Hit ratio (percent)

    241
  • CCM SQL Server free buffers (Nb)

    242
  • CCM SQL Server number active user connections

    243
  • CCM SQL Server number of blocked users

    244
  • CCM SQL Server number of locks blocking processes

    245
  • CCM SQL Server number of locks

    246
  • CCM SQL Server number of pending rw

    247
  • CCM SQL Server Total number of Pages

    248
  • CCR

    249
  • Cluster Erlang

    250
  • Cluster Number of Direct VoiceMail Calls (Nb)

    251
  • Cluster Percentage of Company Calls (percent)

    252
  • Cluster Percentage of Drop Calls (percent)

    253
  • Cluster Percentage of Normal Call Clearing (percent)

    254
  • Cluster Percentage of Packet Lost (percent)

    255
  • Cluster Percentage of Successful Calls (percent)

    256
  • Cluster Percentage of TollBypass Calls (percent)

    257
  • Cluster Total Hours of Traffic

    258
  • Cluster Total Number of Company Calls (Nb)

    259
  • Cluster Total Number of Company IP Calls (Nb)

    260
  • Cluster Total Number of Company LegacyPBX Calls (Nb)

    261
  • Cluster Total Number of External Calls (Nb)

    262
  • Cluster Total Number of Normal Call Clearing

    263
  • Cluster Total Number of Outgoing External Calls (Nb)

    264
  • ClusterBlocking

    265
  • ClusterCallDuration

    266
  • ClusterCauseCallRejected

    267
  • ClusterCauseChannelUnacceptable

    268
  • ClusterCauseDestinationOutOfOrder

    269
  • ClusterCauseInvalidNumberFormat

    270
  • ClusterCauseMisdialedTrunkPrefix

    271
  • ClusterCauseNetworkOutOfOrder

    272
  • ClusterCauseNoAnswerFromUser

    273
  • ClusterCauseNoChannelAvailable

    274
  • ClusterCauseNoRouteToDestination

    275
  • ClusterCauseNoRouteTransitNetwork

    276
  • ClusterCauseNoUserResponding

    277
  • ClusterCauseNumberChanged

    278
  • ClusterCauseOther

    279
  • ClusterCauseResourceUnavailable

    280
  • ClusterCauseSubscriberAbsent

    281
  • ClusterCauseSwitchCongestion

    282
  • ClusterCauseTemporaryFailure

    283
  • ClusterCauseUnassignedNumber

    284
  • ClusterCauseUserBusy

    285
  • ClusterDropCall

    286
  • ClusterErlangB

    287
  • ClusterErlang

    288
  • ClusterForwardToVoiceMail

    289
  • ClusterIncomingCall

    290
  • ClusterInternalCall

    291
  • ClusterInternationalCall

    292
  • ClusterIntersiteIPCall

    293
  • ClusterIntersiteLegacyPBXCall

    294
  • ClusterIntrasiteIPCall

    295
  • ClusterIntrasiteLegacyPBXCall

    296
  • ClusterJitter

    297
  • ClusterLatency

    298
  • ClusterLines

    299
  • ClusterLocalCall

    300
  • ClusterLongDistanceCall

    301
  • ClusterMOS

    302
  • ClusterNbPacketsLost

    303
  • ClusterNbPacketsReceived

    304
  • ClusterNbPacketsSent

    305
  • ClusterOffNetCall

    306
  • ClusterOnNetCall

    307
  • ClusterShortCall

    308
  • ClusterSuccessfulCall

    309
  • ClusterTollBypassCall

    310
  • ClusterTotalCall

    311
  • ClusterTotalHoursOfTraffic

    312
  • ClusterUnsuccessfulCall

    313
  • ClusterVoicemailCallDuration

    314
  • ClusterVoiceMailCall

    315
  • ClusterVoicemailPackets

    316
  • CS

    317
  • DropCall

    318
  • DSP Card Availability (percent)

    319
  • DSP Card Resource Utilization (percent)

    320
  • EncryptedCallsActive

    321
  • EncryptedPartiallyRegisteredPhones

    322
  • EncryptedRegisteredPhones

    323
  • ForwardToVoiceMail

    324
  • FXOPortsActive

    325
  • FXOPortsInService

    326
  • FXSPortsActive

    327
  • FXSPortsInService

    328
  • Gatekeeper Buffer Utilization (percent)

    329
  • Gatekeeper Call Setup Quality (percent)

    330
  • Gatekeeper CPU Utilization (percent) (avg last 5 mn)

    331
  • Gatekeeper ICMP Inbound Errors (percent)

    332
  • Gatekeeper ICMP Outbound Errors (percent)

    333
  • Gatekeeper Packet Errors (Nb)

    334
  • Gatekeeper Total Number of Admission Rejects (Nb)

    335
  • Gatekeeper Total Number of Admission Requests (Nb)

    336
  • Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)

    337
  • Gatekeeper Total Number of Location Rejects (Nb)

    338
  • Gatekeeper Total Number of Location Requests (Nb)

    339
  • Gatekeeper Total Number of Registered EndPoints (Nb)

    340
  • Gatekeeper Total Packets (Nb)

    341
  • GatewayCallsActive

    342
  • H323CallsActive

    343
  • H323CallsInProgress

    344
  • HuntlistCallsActive

    345
  • HuntlistCallsInProgress

    346
  • ICR

    347
  • ICRmx

    348
  • Inbound Loss (percent)

    349
  • Incoming

    350
  • Interface Availability (percent)

    351
  • Interface Availability (percent)

    352
  • Interface Availability (percent)

    353
  • Interface Bandwidth Utilization In (percent)

    354
  • Interface Bandwidth Utilization In (percent)

    355
  • Interface Bandwidth Utilization Out (percent)

    356
  • Interface Bandwidth Utilization Out (percent)

    357
  • Interface Packet Loss (percent)

    358
  • Interface Packet Loss (percent)

    359
  • Interface Throughput In (kbps)

    360
  • Interface Throughput In (kbps)

    361
  • Interface Throughput Out (kbps)

    362
  • Interface Throughput Out (kbps)

    363
  • Internal

    364
  • International

    365
  • IntersiteIPCall

    366
  • IntersiteLegacyPBXCall

    367
  • IntrasiteIPCall

    368
  • IntrasiteLegacyPBXCall

    369
  • isCallee

    370
  • isCaller

    371
  • Jitter

    372
  • Latency

    373
  • Local

    374
  • LongDistance

    375
  • MLQKav

    376
  • MLQK

    377
  • MLQKmn

    378
  • MOHMulticastResourceActive

    379
  • MOHMulticastResourceAvailable

    380
  • MOHTotalMulticastResources

    381
  • MOHTotalUnicastResources

    382
  • MOHUnicastResourceActive

    383
  • MOHUnicastResourceAvailable

    384
  • MOS

    385
  • NbPacketsLost

    386
  • NbPacketsReceived

    387
  • NbPacketsSent

    388
  • OffNet

    389
  • OnNet

    390
  • Outbound Loss (percent)

    391
  • Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco

    392
  • Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

    393
  • Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

    394
  • Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

    395
  • Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco

    396
  • PSTN Gateway Active DS0 Channels (Nb) (Gauge)

    397
  • PSTN Gateway Active DS0 Channels (Nb) (Gauge)

    398
  • PSTN Gateway Active DS0 Channels (Nb)

    399
  • PSTN Gateway Call Setup Quality (percent) (Successful / Total)

    400
  • PSTN Gateway Call Setup Quality (percent) (successful / Total)

    401
  • PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful)

    402
  • PSTN Gateway DS1 Active DS0 Channels (Nb)

    403
  • PSTN Gateway ICMP Inbound Errors (percent)

    404
  • PSTN Gateway ICMP Outbound Errors (percent)

    405
  • PSTN Gateway Network Errors (percent)

    406
  • PSTN Gateway Packet Discards

    407
  • PSTN Gateway Total Active DS0 Channels (Nb) (Gauge)

    408
  • PSTN Gateway Total Call Signaling Errors (Nb)

    409
  • PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s)

    410
  • PSTN Gateway Total Number Calls Rejected (Nb)

    411
  • PSTN Gateway Total Number of Calls (Nb)

    412
  • PSTN Gateway Total Number of Calls (sum of all DS0s)

    413
  • PSTN Gateway Total Number of Calls per mn (Calls/mn)

    414
  • PSTN Gateway Total Number of Calls per mn (Calls/mn)

    415
  • PSTN Gateway Total Number of Calls

    416
  • PSTN Gateway Total Number of Successful Calls (Nb)

    417
  • PSTN Gateway Total Number of Successful Calls (Nb)

    418
  • PSTN Gateway Total Number of Successful Calls (Nb)

    419
  • PSTN Gateway Total Number of Unsuccessful Calls (Nb)

    420
  • PSTN Gateway Total Packets per Second

    421
  • SCS

    422
  • ShortCall

    423
  • SIPCallsActive

    424
  • SIPCallsInProgress

    425
  • SNMP Availability (percent) (avg last hour)

    426
  • SNMP Availability (percent) (avg last hour)

    427
  • SNMP Availability (percent) (avg last hour)

    428
  • SNMP Availability (percent) (avg last hour)

    429
  • SNMP Response Time (ms) (avg last hour)

    430
  • SNMP Response Time (ms) (avg last hour)

    431
  • SNMP Response Time (ms) (avg last hour)

    432
  • SNMP Unavailable (percent) (avg last hour)

    433
  • SuccessfulCall

    434
  • T1ChannelsActive

    435
  • T1SpansInService

    436
  • TollbypassCallDuration

    437
  • TollBypassCall

    438
  • Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

    439
  • Total Number of Outgoing External Calls (Nb)

    440
  • Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco

    441
  • UnsuccessfulCall

    442
  • VoicemailCallDuration

    443
  • VoiceMailCall

    444
  • VoicemailPackets

    445
• Chapter 8: Discovery Formulas

  447
  • Overview

    447
  • Netcool/Proviso Discovery Formula Tree

    447
  • Discovery Formula Structure

    448
    • The Results Line

      448
  • CCM_Gateway_Device

    449
  • CCM_Media_Device

    450
  • CCM_Server_Device

    451
  • CCM_Server_FileSystem

    452
  • CCM_Server_Interface

    453
  • CCM_Server_Process

    454
  • CCM_Server_SqlDatabase

    455
  • Gatekeeper_Device

    456
  • PSTN_Gateway_Device

    457
  • PSTN_Gateway_DSP_Card

    459
• Appendix A: Configuration

  461
  • Overview

    461
  • Before You Begin

    461
  • Configure the Technology Pack

    462
  • Other Tasks and Considerations

    477
    • Verifying Resources

      477
• Appendix B: UBA Parameters Reference (443, Topology Editor)

  479
  • UBA Parameters Reference

    479
• Appendix C: Template File Reference

  507
  • Pack-Specific UBA Parameters

    507
    • Additional Information on UBA Parameter Values

      508
• Additional Copyright Information

  511