Manuali utente per Mitel 2700-1398-B1

Manuale Utente (English)

Manuale Utente

Sommario

Reference and Configuration Manual Volume 1, Reference Information
1
About This Manual
2
1 Using NuPoint Voice Software
7
2 NuPoint Voice Application
11
3 DID NuPoint Voice Application
28
4 Pager Application
36
5 Message Waiting Application
66
6 Mailboxes
76
- Overview
  76
- Procedures
  76
- Outside Callers vs. Mailbox Owners
  82
- Mailbox Creation and Modification
  82
  - Scrolling Interface
    82
  - Full-Screen Interface
    82
  - Mailbox Maintenance
    85
- Mailbox Worksheets
  85
- Classes of Service
  85
- Names and Greetings
  86
- Distribution Lists
  86
- Other Mailbox Configuration Parameters
  91
- Unplayed Messages and Message Receipts
  93
  - Unplayed Messages
    93
  - Message Receipts
    93
- Types of Mailboxes in a Typical Installation
  93
  - Standard Mailboxes
    93
  - Special Mailboxes
    94
  - Administrator’s Mailbox
    94
  - Attendant’s Mailbox
    94
  - Broadcast Mailboxes
    94
  - Chain Mailbox
    97
  - Check-In/Check-Out Mailboxes1958
    98
  - Greeting-Only Mailboxes
    98
  - Guest Mailboxes
    98
  - NP OnDemand Template Mailboxes
    99
  - Rotational Mailbox
    99
    - Period-Type Rotational Mailboxes
      99
    - Index-Type Rotational Mailboxes
      100
    - Messages
      100
    - Greetings
      100
    - Mailbox Status
      100
    - Nested Rotational Mailboxes
      100
    - Rotational Mailbox Diagram
      101
    - Mailbox No.
      101
    - FCOS
      101
    - Index
      101
    - Period
      101
    - Start date
      101
    - Start time
      101
    - List
      101
    - Members
      102
  - Template (NP Forms) Mailboxes
    102
  - Tree Mailboxes
    102
    - Types of Child Mailboxes
      103
    - Server Assigns Caller Input Digits
      103
    - More Than Nine Child Mailboxes
      103
    - Routing of Calls
      103
    - Shared Extension Mailbox
      103
    - NP Receptionist Considerations
      104
    - Tree Mailbox Diagram
      104
    - Mailbox No.
      104
    - FCOS
      104
    - List
      105
    - Members
      105
    - Greeting recorded
      105
- Billing Outdials to an Account or Long Distance Carrier
  105
  - Applicable Outdial Types
    105
  - Configuration Summary
    105
  - Example
    106
7 Features Class of Service
107
8 Other Classes of Service
107
- Limits Class of Service
  107
  - Overview
    107
  - Procedures
    108
  - Default LCOS
    108
  - LCOS for the Administrator’s and Attendant’s Mailboxes
    110
  - Interaction Between an LCOS and FCOS
    110
  - Using the Worksheet
    110
  - Numbering an LCOS
    110
  - Naming an LCOS
    110
  - Setting Limits
    110
  - Selecting the Prompts LanguageThe default language for all l
    110
- LCOS Parameter Descriptions
  110
  - Limits Parameters
    111
    - Greeting Length
      111
    - User Name Length
      111
    - Message Count
      111
    - Messages per Billing
      111
    - User Message Length
      111
    - Caller Message Length
      112
    - Maximum Login Time
      112
    - Maximum NP View Inactivity Timeout
      112
    - Network Queue Message Count,
      112
    - Maximum Attachments per Message
      112
    - Maximum Attachments per Network Message
      113
    - Message Delivery – Login Delay
      113
  - More Limits Parameters
    113
  - Even More Limits Parameters
    115
  - Call Placement Menu
    117
    - RNA Retry Limit
      117
    - RNA Retry Interval
      117
    - Busy Retry Limit
      117
    - Busy Retry Interval
      117
    - Message Phone Length
      117
    - Recipient Count
      117
    - Maximum Message Length
      118
    - NuPoInt Fax Limits Menu
      118
    - Maximum Number of Digits for Telephone Number
      118
    - NuPoint Fax Message Count
      118
    - Pre-Greet Silence Interval to Improve Walkaway CNG Detection
      118
    - Fax Delivery Retry Frequency
      118
    - Fax Delivery Retry Interval
      119
  - Mailbox & Message Retention Limit Menu
    119
  - Prompt Language Selection Menu
    121
- Group Class of Service
  121
  - Overview
    122
  - Procedures
    122
  - How a GCOS Works
    122
  - Recommendations for Degrees of Flexibility
    124
  - One-Way Communication Using an Empty GCOS
    124
    - Interaction Between a GCOS and FCOS
      124
    - Configuration Requirements
      125
    - Numbering a GCOS
      125
    - Naming a GCOS
      125
    - Assigning Groups
      125
- Restriction Class of Service
  125
  - Overview
    125
  - Procedures
    126
  - Default RCOS
    126
  - Sequence of NPA/NXX Screening
    127
  - Screening Examples
    128
  - Configuration Requirements
    129
  - Configuration Requirements for System-Wide Parameters
    129
  - Configuration Requirements for RCOS-Specific Parameters
    130
    - Home NPA
      130
    - Digits to Be Absorbed
      130
    - Exact Match Database
      130
    - NPA Database
      130
    - NXX Database
      130
    - Distribution Lists
      130
9 Administration by Phone
131
- Overview
  131
- Procedures
  131
- Telephone Administration Timing
  132
- Passcode Protecting the Administrator’s Mailbox
  132
- Recording a Name for the Administrator’s Mailbox
  132
- Adding a New Mailbox
  132
- AC Message Lamp Address Codes
  133
- Deleting a Mailbox
  133
- Modifying a Mailbox
  134
- Setting Mailbox Passcode and Tutorial
  134
- Setting the Server Clock
  134
- Performing Backup to Diskette
  134
- Reporting Usage Statistics
  134
- Inquiring About Mailboxes
  135
10 Server Security
135
- Overview
  135
- Procedures
  135
- Protection From Outside Abuse
  136
  - Existing Mailboxes
    136
  - New Mailboxes
    136
  - Line Groups
    137
  - Telephone Answering
    137
  - Audiotext (Tree Mailboxes)
    138
- Protection From Mailbox Owner Abuse
  138
  - Line Groups
    138
  - Mailbox Usage
    138
  - Messaging
    138
  - Outdials
    139
- FPSA and Server Administration
  139
  - Console
    140
    - User ID
      140
    - Password
      140
  - Modem
    140
  - Administrator’s Mailbox
    141
- Security Reports and Audit Trails
  141
  - Mailbox Reports
    141
  - Audit Trail
    142
- Functionally Partitioned System Administration
  142
  - Using FPSA
    143
    - Password
      143
  - Permission Categories
    143
  - Login Incorrect or Permission Denied
    144
  - System Superuser
    144
  - System Administrator
    145
  - Console User
    145
  - Activating FPSA
    145
  - Configuring FPSA
    145
  - Deactivating FPSA
    145
11 Billing
146
- Overview
  146
- Procedures
  146
- Setting Rates
  147
  - Full-Screen Interface
    147
  - Scrolling Menu Interface
    148
- Gathering Data
  148
  - Automatic Gather
    149
  - Unsuccessful Gathers
    149
- Billing Reports
  149
- Configuration Requirements for Billing
  150
  - Current Billing Rates
    150
  - Billing Worksheet
    150
  - Mailbox Accesses
    150
  - Base Rates
    150
  - Connect Time
    151
    - Measurement Method
      151
    - Calculation of Charges
      151
  - Disk Usage
    151
    - Measurement Method
      151
    - Calculation of Charges
      151
  - Messages Received
    152
  - Network Rates
    152
  - Pager Calls
    152
  - Adjusting Rates
    153
12 Reports
155
- Overview
  155
  - Output Options
    156
- Procedures
  156
- Logfiles
  156
- Statistics Reports
  157
  - Group Usage Report
    157
    - Reading the Standard Group Usage Report
      159
    - Port Group
      159
    - DAY = 01 HOUR = 15
      160
    - TOTAL
      160
    - BUSY
      160
    - ATB_SEC
      160
    - ATB_CNT
      160
    - HIGHEST ATB_SEC
      160
    - LOWEST ATB_SEC
      160
    - Reading the Group Usage Summary Report
      161
  - Line Group Usage Report
    160
    - Reading the Line Group Usage Report
      161
    - GROUP
      162
    - LINE 1:0:3 HOUR=14
      162
    - TOTAL
      162
    - USAGE
      162
    - SECONDS
      162
    - CALLS
      162
    - Reading the Line Group Usage Summary Report
      162
  - Line Usage Report
    163
    - Reading the Standard Line Usage Report
      163
    - DAY=01 LINE = 1:3:0
      163
    - TOTAL
      163
    - USAGE
      164
    - SECONDS
      164
    - CALLS
      164
    - HIGHEST USAGE
      164
    - LOWEST USAGE
      164
    - Reading the Line Usage Summary Report
      164
  - Message Usage Report
    165
    - Reading the Standard Message Usage Report
      165
    - MESSAGE HOUR = 07
      166
    - AVERAGE
      166
    - MESSAGE FREE
      166
    - PERCENT USED
      166
    - Reading the Message Usage Summary Report
      166
  - Speech Usage Report
    167
    - Reading the Standard Speech Block Usage Report
      167
    - SPEECH HOUR = 15
      167
    - AVERAGE
      167
    - BLOCKS FREE
      168
    - PERCENT USED
      168
    - Reading the Speech Usage Summary Report
      168
  - Fax Group Usage Report
    168
    - Reading the Fax Group Usage Report
      169
    - DAY=01 HOUR=08
      169
    - TRANSACTIONS
      169
    - TOTAL USE
      169
    - NO RESOURCE COUNT
      169
    - ATB SECONDS
      170
    - ATB COUNT
      170
    - Reading the Fax Group ATB Summary Report
      170
  - Complete Summary Report
    170
    - Reading the Complete Summary Report
      171
    - TOTAL MESSAGES
      171
    - LOWEST MESSAGES FREE
      171
    - TOTAL SPEECH
      171
    - LOWEST SPEECH FREE
      171
    - TOTAL CALLS
      171
    - TOTAL SECONDS
      171
    - LINE ATB COUNT
      171
    - LINE ATB SECONDS
      172
    - FAX TRANS
      172
    - FAX TOTAL SECONDS
      172
    - FAX ATB COUNT
      172
    - FAX ATB SECONDS
      172
    - FAX NO RES CNT
      172
    - NETWORKING MESSAGES
      172
  - Total Statistics Report
    172
    - Reading the Total System Statistics Report
      172
    - MESSAGE NUMBERS
      173
    - SPEECH BLOCKS
      173
    - ACCOUNT SECTORS
      173
    - PROMPTS
      173
  - Virtual Drive Statistics Report
    173
- System Information
  173
- Verify Reports
  175
- Billing Reports
  177
  - Current Billing Rates
    179
  - Billing Report
    179
  - Billing Report of a Greeting-Only Mailbox
    180
  - Mailbox Blocked Report
    180
  - Previous Billing Report
    182
  - Termination Report
    182
- Configuration and Usage Reports
  183
  - Application and Optional Feature Configuration
    183
  - Mailbox Configuration
    185
    - Mailbox Data Report
      185
    - Mailbox Search Utility Report
      187
  - Mailbox Usage
    187
  - Phoneline Exceptions
    191
  - Pager System Parameters
    193
  - NP Receptionist Optional Feature
    193
    - Receptionist Day/Night Treatment Types Report
      194
    - Pre-Extension Dial Strings Report
      195
  - List of Authorized Users
    195
  - History File
    195
  - Operational Parameters for a Hard Disk
    195
- Phonebook Report
  196
Glossary
198

Dimensioni:

2,12 MB
Pagine:

211
Language:

English

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