Manuale UtenteSommarioCallPilot 1501Telephone Administration Guide1Chapter 17Getting started with CallPilot7About CallPilot7CallPilot features7Voicemail7Automated Attendant7Custom Call Routing (CCR)7CallPilot options8Message Networking8Call Center8Desktop Messaging8How to get help9Chapter 211Using CallPilot11Who can use CallPilot11System timeout11Using CallPilot with a two line display telephone11Using the dialpad12Symbols and conventions used in this guide13About telephone buttons13Chapter 315CallPilot mailboxes15About installing mailboxes15System Administrator Mailbox15General Delivery Mailbox16Subscriber mailboxes16Guest mailboxes17Information mailboxes18Mailbox Class of Service19Class of Service values20Mailbox properties21Restricting outdialing23Initializing a mailbox24Chapter 425Working with mailboxes25Adding a Subscriber mailbox25Adding a Guest mailbox27Adding an Information mailbox28Adding many mailboxes29About mailbox passwords31Changing a mailbox32Deleting a mailbox35About Group Lists36About Sending Group List messages36About Group List Numbers36Adding a Group List37Changing a Group List38Deleting a Group List40Chapter 541Setting up the Automated Attendant41About the Automated Attendant41Greeting Tables42About Company Greetings43Recording a Greeting44Setting up a Greeting Table45Configuring line answering49Changing line configuration50To change or view how a line is answered50Assigning the number of rings before CallPilot answers51Setting up Touchtone Gate52About the CLID Routing Table54Chapter 657Custom Call Routing57About Custom Call Routing57Planning and designing a CCR Tree58Components of a CCR Tree58The Home node58Information Messages59Sub-menus59Mailbox nodes60Transfer nodes60Destination types60Paths60An example of a CCR Tree61Chapter 763Working with CCR Trees63Building a CCR Tree63Creating a Home node64Adding nodes to the Home node65Adding a Menu node66Adding an Information node68Adding a Mailbox node70Adding a Transfer node72About transfers to external numbers73Adding special characters to an external transfer number75Assigning a CCR Tree to a Greeting Table76Testing a CCR Tree77Disabling a CCR Tree77Deleting a CCR Tree78Changing a CCR Tree message79Changing a Mailbox node80Changing a destination type81Changing a Transfer node82Deleting a Path83Chapter 885Broadcast and Information messages85About Broadcast messages85Information mailbox messages87About recording an Information mailbox message87Recording an Information mailbox message88Chapter 989CallPilot operations89About resetting CallPilot89Initializing CallPilot90Resetting the System Administrator password91Operator settings92Setting the Operator status92Changing the Operator password93Resetting the Operator password93Changing the Operator default extension94Setting the Business Status94Changing greetings or the Business Status from a remote telephone95Setting up line answering95Setting the Automated Attendant status96CallPilot default system options97Language availability97Group List leading digit98Voicemail99Company Directory100Outdialing101General Delivery Mailbox102Enabling a software authorization code103External Mailbox Initialization104Chapter 10105Dialing Translation105About Dialing Translation105How the Dialing Translation Table works105Examples of Dialing Translation Tables106Setting Dialing Translation properties108Building a Dialing Translation Table109Reviewing entries in the Dialing Translation Table110Changing a Dialing Translation Table entry111Deleting a Dialing Translation Table entry112Chapter 11113Troubleshooting CallPilot113CallPilot error messages117Chapter 12121CallPilot configuration tips121Delayed answering by the Automated Attendant121Ringing lines and answer buttons121Ringing Answer button121Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)122How to set up CallPilot for different businesses123CallPilot for a small business123CallPilot for a medium business125Feature Compatibility128Chapter 13133Default configuration values133Glossary137Index145Dimensioni: 1,72 MBPagine: 149Language: EnglishApri il manuale
Manuale UtenteSommarioCallPilot 1501Telephone Administration Guide1Chapter 17Getting started with CallPilot7About CallPilot7CallPilot features7Voicemail7Automated Attendant7Custom Call Routing (CCR)7CallPilot options8Message Networking8Call Center8Desktop Messaging8How to get help9Chapter 211Using CallPilot11Who can use CallPilot11System timeout11Using CallPilot with a two line display telephone11Using the dialpad12Symbols and conventions used in this guide13About telephone buttons13Chapter 315CallPilot mailboxes15About installing mailboxes15System Administrator Mailbox15General Delivery Mailbox16Subscriber mailboxes16Guest mailboxes17Information mailboxes18Mailbox Class of Service19Class of Service values20Mailbox properties21Restricting outdialing23Initializing a mailbox24Chapter 425Working with mailboxes25Adding a Subscriber mailbox25Adding a Guest mailbox27Adding an Information mailbox28Adding many mailboxes29About mailbox passwords31Changing a mailbox32Deleting a mailbox35About Group Lists36About Sending Group List messages36About Group List Numbers36Adding a Group List37Changing a Group List38Deleting a Group List40Chapter 541Setting up the Automated Attendant41About the Automated Attendant41Greeting Tables42About Company Greetings43Recording a Greeting44Setting up a Greeting Table45Configuring line answering49Changing line configuration50To change or view how a line is answered50Assigning the number of rings before CallPilot answers51Setting up Touchtone Gate52About the CLID Routing Table54Chapter 657Custom Call Routing57About Custom Call Routing57Planning and designing a CCR Tree58Components of a CCR Tree58The Home node58Information Messages59Sub-menus59Mailbox nodes60Transfer nodes60Destination types60Paths60An example of a CCR Tree61Chapter 763Working with CCR Trees63Building a CCR Tree63Creating a Home node64Adding nodes to the Home node65Adding a Menu node66Adding an Information node68Adding a Mailbox node70Adding a Transfer node72About transfers to external numbers73Adding special characters to an external transfer number75Assigning a CCR Tree to a Greeting Table76Testing a CCR Tree77Disabling a CCR Tree77Deleting a CCR Tree78Changing a CCR Tree message79Changing a Mailbox node80Changing a destination type81Changing a Transfer node82Deleting a Path83Chapter 885Broadcast and Information messages85About Broadcast messages85Information mailbox messages87About recording an Information mailbox message87Recording an Information mailbox message88Chapter 989CallPilot operations89About resetting CallPilot89Initializing CallPilot90Resetting the System Administrator password91Operator settings92Setting the Operator status92Changing the Operator password93Resetting the Operator password93Changing the Operator default extension94Setting the Business Status94Changing greetings or the Business Status from a remote telephone95Setting up line answering95Setting the Automated Attendant status96CallPilot default system options97Language availability97Group List leading digit98Voicemail99Company Directory100Outdialing101General Delivery Mailbox102Enabling a software authorization code103External Mailbox Initialization104Chapter 10105Dialing Translation105About Dialing Translation105How the Dialing Translation Table works105Examples of Dialing Translation Tables106Setting Dialing Translation properties108Building a Dialing Translation Table109Reviewing entries in the Dialing Translation Table110Changing a Dialing Translation Table entry111Deleting a Dialing Translation Table entry112Chapter 11113Troubleshooting CallPilot113CallPilot error messages117Chapter 12121CallPilot configuration tips121Delayed answering by the Automated Attendant121Ringing lines and answer buttons121Ringing Answer button121Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)122How to set up CallPilot for different businesses123CallPilot for a small business123CallPilot for a medium business125Feature Compatibility128Chapter 13133Default configuration values133Glossary137Index145Dimensioni: 1,72 MBPagine: 149Language: EnglishApri il manuale
