Microsoft MP C3500 ユーザーズマニュアル

65

This chapter explains likely causes of and possible solutions for scanner function
problems.

This section explains causes and remedies when scan results are not as expected.

The scanned image is 
dirty.

The exposure glass or auto docu-
ment feeder (ADF) is dirty.

Clean these parts. See p.122 
“Maintaining Your Machine”.

The image is distorted 
or out of position.

The original was moved during 
scanning.

Do not move the original during 
scanning.

The image is distorted 
or out of position.

The original was not pressed flat 
against the exposure glass.

Make sure that the original is 
pressed flat against the exposure 
glass.

The scanned image is 
upside down.

The original was placed upside 
down. 

Place the original in the correct 
orientation. See “Placing Origi-
nals”, Copy/Document Server 
Reference.

No image results from 
scanning.

The original was placed with the 
front and back reversed.

When the original is placed di-
rectly on the exposure glass, the 
side to be scanned must face 
down. When the original is fed 
via the ADF, the side to be 
scanned must face up. See “Plac-
ing Originals”, Copy/Document 
Server Reference.

Images are scanned in 
rotated.

If you set the original with its up-
per edge backward and save full 
color/grey scale images as a TIFF 
or JPEG file, they are scanned in 
rotated.

When placing a stack of originals 
in the ADF, place their upper 
edges first.

See “Various Scan Settings”, 
Scanner Reference.

The scanned image 
contains white spaces.

• If you scan originals using 

functions other than the net-
work TWAIN scanner func-
tion, certain paper size and 
resolution settings may pro-
duce scanned images that are 
larger than the specified size 
because of margins being 
added to the sides.

• If the File Format Converter 

(optional ) is installed, the 
margins may become wider.

Scanning at a higher resolution 
may reduce the margins.