Gateway MP3 Photo Jukebox ユーザーズマニュアル

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You can also click:
Recover
. Use this when files on the jukebox seem to disappear, 
although you have not deleted them. The Recover option 
attempts to fix the database on the jukebox so that files will 
no longer disappear.
Format
 (disk maintenance). Use this when Recover does not fix 
the problem. The Format option backs up and re-formats the
 
Music
Pictures
PPL
Playlists
, and 
Upload
 folders on the 
jukebox’s hard drive. After the drive is re-formatted, the 
backed–up data is restored to the jukebox. The Format process 
takes much longer than the Recover process.
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After the update is finished, disconnect the jukebox from the 
computer.
I hear no sound
Adjust the volume level by pressing the volume buttons on your 
jukebox.
Make sure that the headphones are plugged in all the way.