Samsung PRO4775 ユーザーズマニュアル
182
Appendix >
Before contacting a service center
Situation
Suggested remedies
The memory card has
an error
an error
•
Turn off your camera, and then turn it on again.
•
Remove your memory card, and then insert it
again.
again.
•
Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 176)
more details. (p. 176)
Your computer does
not recognize an SDXC
or UHS-1 memory card
not recognize an SDXC
or UHS-1 memory card
SDXC and UHS-1 memory cards use the exFAT file
system. To use SDXC or UHS-1 memory cards on
a Windows XP computer, download and update
the exFAT file system driver from the Microsoft
website.
system. To use SDXC or UHS-1 memory cards on
a Windows XP computer, download and update
the exFAT file system driver from the Microsoft
website.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC or
UHS-1 memory card
cannot display photos
and videos that are
stored on an SDXC or
UHS-1 memory card
SDXC and UHS-1 memory cards use the exFAT
file system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
file system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Cannot display files
If you change the name of a file, your camera may
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
The photo is blurry
•
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
for the kind of shot you are capturing.
•
Use a tripod to prevent your camera from
shaking.
shaking.
•
Ensure that the lens is clean. If not, clean the
lens. (p. 170)
lens. (p. 170)
Situation
Suggested remedies
The colors in the
photo do not match
the actual scene
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 76)
color. Select the proper White Balance option to
suit the light source. (p. 76)
The photo is too
bright or too dark.
bright or too dark.
Your photo is overexposed or underexposed.
•
Adjust the aperture value or the shutter speed.
•
Adjust the ISO sensitivity. (p. 75)
•
Turn off or on the flash. (p. 94)
•
Adjust the exposure value. (p. 102)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
not appear on the
connected external
device
•
Ensure that HDMI cable is properly connected
to the external monitor.
to the external monitor.
•
Ensure that the memory card is properly
recorded.
recorded.
Your computer does
not recognize your
camera
not recognize your
camera
•
Ensure that the USB cable is connected
correctly.
correctly.
•
Ensure that your camera is switched on.
•
Ensure that you are using a supported
operating system.
operating system.
Your computer
disconnects the
camera while
transferring files
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
electricity. Disconnect the USB cable and connect
it again.