Samsung ES30 ユーザーズマニュアル

Appendixes

  84

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted 
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.

Situation

Suggested remedies

Cannot take photos

•  There is no space on the memory card. 

Delete unnecessary files or insert a new 
card.

•  Format the memory card. (p. 76)
•  The memory card is defective. Get a 

new memory card.

•  Make sure that the camera is switched 

on.

•  Charge the battery.
•  Make sure that the battery is inserted 

correctly.

The camera freezes

Remove the battery and insert it again.

The flash does not work

•  The flash option may be set to 

Off. 

(p. 38)

•  You cannot use the flash in the 

, 

, 

or some 

 modes.

The flash fires 
unexpectedly

The flash may fire due to static electricity.  
This is not a malfunction.

The date and time are 
incorrect

Set the date and time in the display settings 
menu. (p. 76)

Situation

Suggested remedies

Cannot turn on the 
camera

•  Make sure that the battery is inserted.
•  Make sure that the battery is inserted  

correctly.

•  Charge the battery.

The power turns off 
suddenly

•  Charge the battery.
•  Your camera may be in Power save 

mode. (p. 76) 

•  The camera may turn off to prevent the 

memory card from being damaged due 
to an impact. Turn on your camera again.

The camera is losing 
battery power quickly

•  The battery may lose power more quickly 

in low temperatures (below 0° C). Keep 
the battery warm by putting it into your 
pocket. 

•  Using the flash or recording videos 

depletes the battery quickly. Recharge 
if needed.

•  Batteries are consumable parts that must 

be replaced over time. Get a new battery 
if the battery life is diminishing quickly.