Toshiba IK-WB21A ユーザーズマニュアル

Recorded images are not 
saved in FTP server.

Pre-/Pos-Alarm recording 
files are not sent to the 
FTP server.

Problem cannot be 
solved.

●FTP recording 

function is not set to 
ON.

●Log-in name and 

password of FTP 
server are incorrect.

●Could not keep the 

communication with 
the server during file 
transfer using FTP.

●Pre-Alarm Recording 

data is the data 
before alarm has 
generated. 
Therefore, its data 
sending order is not 
necessarily in order.

●Check your SMTP and POP3 ●

Check the FTP recording function 
whether it is set to ON. (→ page 
55)

●Set the correct information in the 

setting screen. (→ page 55)

●The network camera watches the 

status of the FTP server all the 
time. If you leave that condition for 
approximately 5 minutes, the 
recording resumes.

●Setting storage function to ON 

(see page 61) stores record files, 
which could not be sent, in the SD 
memory card inside the network 
camera.  All records that have 
been stored will be sent as soon 
as the line restored.

●Pre-Alarm Recording images will 

be sent after all the Post-Alarm 
Recording images are sent. Please 
wait for a while when Post-Alarm 
Recording images are not arrived. 
Also, depending on the conditions 
of your server, networking, image 
size and/or image quality settings, 
numbers of sent images may 
become fewer than your 
expectation.

●Press the Reset button to restore 

camera firmware settings to 
default condition.

<Resetting camera setting 

information to initial status>

1 Connect the camera and a hub 

with the power turned on using a 
LAN cable.

2 Connect power cable to the 

camera and outlet.

3 Wait about one minute.
4 Keep pressing the Reset button 

on the camera 5 to 10 seconds.

5 Wait about one minute.

Reset as soon as the camera 
reboots.  See page 25 for 
initializing the network and other 
devices. 

Please contact the store at which 
purchase was made.

Symptom

Cause

How to Manage

Cannot send mail.

Cannot perform Auto 
Time Settings.

Couldn't complete 
firmware updating.
 

●Settings of SMTP, 

POP server may not 
be right. 

●DNS server setting 

may not be right.

●Mail sending 

conditions are not 
configured. 

●NTP server setting 

may not be right.

●Couldn't complete 

the updating 
because of network 
trouble, the power 
has cut off or other 
reasons.

●Check your SMTP and POP server 

which are provided from your 
provider. (→ page 75) 

●Set your DNS server from your 

provider to "Primary" and 
"Secondary" in "DNS Settings." (→  
page 87)

※Sometimes "primary" is described 

as "master" and "secondary" is 
described as "slave," but these 
meanings are the same.

●To send mail, you need to perform 

mail sending settings of the 
camera. (→ page 76) 

●The NTP server released on the 

Internet may become invalid 
without notifying users. 

●Retry updating firmware by 

following steps of "Updating the 
Firmware" on page 96.

Symptom

Cause

How to Manage