Quantum 50002767 ユーザーズマニュアル

Chapter 3 Troubleshooting
Advanced Troubleshooting

14

Travan Portable USB Tape Drive User’s Guide

Advanced Troubleshooting

3

• Make sure you are using a supported version of Windows. 

Windows 95 and Windows NT do not support USB devices.

• Make sure that the tape drive is connected to the AC power source 

and switched on before you connect it to the computer.

• If your computer has more than one USB connector, try switching the 

tape drive to the unused connector.

• For the Travan 40GB, a high speed USB 2.0 interface is strongly 

recommended. 
To enable this interface, you may need to install a Windows system 

upgrade from the Microsoft web site (www.microsoft.com).

• For Windows 98 or Windows Me, check to make sure that you are 

using the USB driver supplied on the Quantum Resource CD. 

• Open the Windows 

(Start > Settings > Control Panel) 

and double-click the 

 icon. 

Choose the option that allows the system to search for your USB tape 

drive automatically. This may allow the system to find your new 

drive.

• Check to make sure that your USB controller is listed in the Windows 

Device Manager.
To open the Device Manager:

Click 

 with the right mouse button and select 

 from the menu. 

Click the 

tab. 

Your USB controller should be listed under 

. The Windows 98 and Windows 2000/Windows XP 

Device Managers are shown in 

 respectively. If your 

device is not listed, recheck the cables and try the other 

troubleshooting suggestions listed here.