Lucent Technologies 8.2 ユーザーズマニュアル
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing phone features
60
Telephone feature buttons
4
aca-halt
Auto-Ckt
Assure
Assure
Automatic Circuit Assurance (display
button): allows users of display telephones
to identify trunk malfunctions. The system
automatically initiates a referral call to the
telephone when a possible failure occurs.
button): allows users of display telephones
to identify trunk malfunctions. The system
automatically initiates a referral call to the
telephone when a possible failure occurs.
When the user presses ACA Halt, the
system turns off ACA monitoring for the
entire system. The user must press ACA
Halt again to restart monitoring.
system turns off ACA monitoring for the
entire system. The user must press ACA
Halt again to restart monitoring.
1 per
system
system
account
Acct
Account: allows users to enter Call Detail
Recording (CDR) account codes. CDR
account codes allow the system to
associate and track calls according to a
particular project or account number.
Recording (CDR) account codes. CDR
account codes allow the system to
associate and track calls according to a
particular project or account number.
admin
Admin
Administration: allows a user to program
the feature buttons on their 6400-series
telephone.
the feature buttons on their 6400-series
telephone.
after-call
Grp:___
Grp:___
After Call
Work
Work
After Call Work Mode: allows an agent to
temporarily be removed from call
distribution in order for the agent to finish
ACD-related activities such as completing
paperwork.
temporarily be removed from call
distribution in order for the agent to finish
ACD-related activities such as completing
paperwork.
Grp: specify the ACD split group number.
1 per split
group
group
alrt-agchg
Alert Agent
Alert Agent: indicates to the agent that
their split/skill hunt group changed while
active on a call. This button blinks to
notify the agent of the change.
their split/skill hunt group changed while
active on a call. This button blinks to
notify the agent of the change.
1 per
station
station
alt-frl
Alt FRL
Alternate Facility Restriction Level
(FRL): activates or deactivates an
alternate facility restriction level for the
extension.
(FRL): activates or deactivates an
alternate facility restriction level for the
extension.
1 per
system
system
Table 1.
Telephone feature buttons —
Continued
Button name
Button
label
label
Description
Maximum
Continued on next page