Toshiba B-EV4D SERIES ユーザーズマニュアル

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4. TROUBLESHOOTING 
ENGLISH VERSION EO1-33088 
4.2 Status Lamp 
E4- 2 
 
Symptom 
Cause 
Solutions 
TOSHIBA TEC approved media 
is not used.  
Replace the media with TOSHIBA TEC 
approved one.   
Labels are not separated 
from the backing paper 
smoothly. (When the 
optional strip unit is 
fitted.)  
Label loading method is 
incorrect.  
Load the label properly. (
⇒ Section 2.7) 
Peel-off issue cannot be 
performed. (When the 
optional strip unit is 
fitted.) 
The strip sensor does not work 
due to intense ambient light.  
Fit the Shade Plate supplied with the strip 
unit.(
⇒ Section 2.7) 
 
 
Media cannot be cut 
cleanly. (When the 
optional cutter unit is 
fitted.)  
The cuter blade has reached the 
end of its useful life. 
Turn off the printer and contact the nearest 
TOSHIBA TEC representative to ask for 
replacement of the cutter unit.   
 
 
4.2 Status Lamp 
 
Color 
Status 
Cause 
Solutions 
Green Lights 
up 
Stand-by 
Normal 
Green 
Flashing fast 
Communicating with a host 
Normal 
Green Flashing 
slowly 
Printing is temporarily 
stopped (paused.) 
Press the [FEED] Button.  Printing is 
resumed.   
Green/Red Flashing 
slowly 
The print head temperature 
exceeded the upper limit. 
Stop printing and allow the print head to cool 
until the indicator lamp lights up in green.  If 
the indicator lamp does not light up in green 
or this problem occurs frequently, contact the 
nearest TOSHIBA TEC representative.   
Red 
Lights up 
A communication error 
occurred. (Only when the 
RS-232C is used.) 
Turn off the power switch and back to on.  
Or press the [FEED] Button.  If this problem 
frequently occurs, turn off the printer and 
contact the nearest TOSHIBA TEC 
representative.   
Red 
Flashing fast 
A paper jam occurred. 
Remove the jammed media, reload the 
media, and press the [FEED] Button. 
⇒ Section 4.3)  
Red Flashing 
at 
medium speed 
The media is ended. 
Load a new media roll and press the [FEED] 
Button.  (
⇒ Section 2.7) 
Red Flashing 
slowly 
An issue or feed was 
attempted with the top cover 
opened. 
Close the top cover completely, and press the 
[FEED] button.  Printing is resumed.   
Orange 
Flashing fast 
A paper jam occurred din the 
cutter unit.  (Only when the 
cutter unit is fitted.) 
Remove the jammed media, reload the 
media, and press the [FEED] Button.   
(
⇒ Section 4.3)  
None 
Unlit 
The top cover is open. 
Close the top cover completely