Netgear UTM25-100NAS ユーザーズマニュアル
ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
Troubleshooting and Using Online Support
12-11
v1.0, September 2009
If NETGEAR Technical Support cannot access the UTM remotely, they might ask you to save a
log file to your computer and then e-mail it to NETGEAR for analysis (see
log file to your computer and then e-mail it to NETGEAR for analysis (see
Sending Suspicious Files to NETGEAR for Analysis
You can report any undetected malware file or malicious e-mail to NETGEAR for analysis. The
file is compressed and password-protected before it is sent.
file is compressed and password-protected before it is sent.
To submit a file to NETGEAR for analysis:
1. Select Support > Malware Analysis from the menu The Online Support screen displays.
2. Enter the settings as explained in
.
Figure 12-3
Table 12-1. Malware Analysis Settings
Setting
Description (or Subfield and Description)
Email Address
The e-mail address of the submitter to enable NETGEAR to contact the
submitter if needed.
submitter if needed.
File Location
Click Browse to navigate to the file that you want to submit to NETGEAR.
Source / Product Model
Specify where the file originated (for example, an e-mail address if received
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
Description
As an option, include a description or any information that is relevant.