WatchGuard SSL 560 LiveSecurity Reinstatement WG018331 プリント

Your LiveSecurity Service subscription provides access to telephone and web support from our team of 
security experts. 

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The standard LiveSecurity subscription provides support 12 hours a day/five days a week (12 x 5), from  
6:00 am to 6:00 pm in every international time zone.

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LiveSecurity Plus upgrades support to 24 hours a day/7 days a week (24x7). 

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Gold level service upgrades support to 24 x 7 with a targeted one-hour response time, with an unlimited 
number of incidents.  

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Enterprise Gold, ideal for accounts with large numbers of XTM 2 Series and XTM 33 models, enables 
organizations to have Gold level service account-wide. 

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Platinum level service allows enterprises with complex environments to have personalized service from 
a Technical Account Manager to help them achieve strategic goals with WatchGuard products. 

Hardware warranty with advance hardware replacement saves you time and money.

 

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Having an active LiveSecurity subscription extends the one-year warranty that is included with the 
purchase of any WatchGuard security appliance.

 

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LiveSecurity also provides advance hardware replacement, which means that should there ever be a 
hardware failure, WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of 
receiving the returned appliance to minimize downtime.

LiveSecurity gives you ongoing software updates to ensure your security is always working in top form.

 

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Receive more than just the standard fixes and minor software patches. LiveSecurity delivers feature 
enhancements, full-rev updates, and new capabilities as long as your subscription is active.

 

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Obtain software updates easily, with no additional  cost or paperwork. Simply download updates from 
the LiveSecurity home page, and your system is up to date.

WatchGuard security experts closely monitor daily security developments and emerging hacker techniques, 
delivering timely, concise security intelligence.  LiveSecurity alerts, available by RSS feed, email, and at 
watchguardsecuritycenter.com, deliver threat information that is:  

 

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Timely – When new threats arise, you’re among the first to know.

 

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Concise – You’ll know within seconds what the issue is and how important it is to you.

 

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Comprehensive – LiveSecurity reports cover substantive network security issues for Microsoft® 
Windows®, Macintosh®, and UNIX®/Linux.

 

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Practical – LiveSecurity alerts always list specific steps you can take to address a new threat with 
commentary on how your WatchGuard systems can block or reduce the risk.

WatchGuard® knows just how important  
support is when you are trying to secure  

your network with limited resources. You  

require greater knowledge and assistance in  

a world where security is becoming more  

critical. LiveSecurity Service gives you the  

backup you need, starting with an  

initial LiveSecurity subscription that  

supports you from the moment you  

activate your WatchGuard appliance.

“WatchGuard  

customer support is  

”

WatchGuard® Technologies, Inc.

LiveSecur

ity Datasheet