Netgear DM111Pv2 ユーザーズマニュアル

18

Troubleshooting

The PPPoA or PPPoA connection can be debugged as follows:

Access the Main Menu of the modem at http://192.168.0.1.

Under the Maintenance heading, select the Diagnostics.

Click Run Diagnostic Tests.

If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

If you cannot connect after several minutes, you may be using an incorrect Service Name, User 
Name or Password. There also may be a provisioning problem with your ISP.

If your modem can obtain an IP address but your computer is unable to load any Web pages from 
the Internet:

•

Your computer may not recognize any DNS server addresses. 

A DNS server is a host on the Internet that translates Internet names (such as www addresses) 
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS 
servers for your use. If you entered a DNS address during the modem’s configuration, reboot 
your computer and verify the DNS address as described in the online document that you can 
access from 

. Alternatively, you can configure your 

computer manually with DNS addresses, as explained in your operating system 
documentation.

•

Your computer may not have the modem configured as its TCP/IP modem.

•

If your computer obtains its information from the modem by DHCP, reboot the computer and 
verify the modem address as described in the online document that you can access from 

.

Unless you connect manually, the modem will not authenticate using PPPoE or PPPoA 
until data is transmitted to the network.