Vanguard Managed Solutions 3400 Series ユーザーズマニュアル

Return Procedures-2 

To return equipment for factory repair, call the Vanguard Networks Technical 

Support Center at (800) 544-0062, for return authorization and instructions. When 

you call, you will be given a Return Material Authorization (RMA) control number. 

Mark this number clearly on the shipping container for ease of identification and 

faster service. The RMA control number provides a convenient tracking reference 

for both parties. Please have the following information available for each piece of 

equipment you return:

• Product name and description
• Serial number
• Failure symptoms

Data communications equipment or parts that are to be returned to Vanguard 

Networks for any reason must be properly packaged to prevent damage in shipment 

and handling.
If the original packing material and shipping container are available, reuse these 

items to return equipment. If these items are not available, it is your responsibility to 

package the contents in a manner that protects the equipment from damage during 

normal shipping and handling. Responsibility for damage to equipment during 

transit must be resolved between you and the carrier. Vanguard Networks can 

provide you with specific packaging instructions upon request.