RCA 300 Series ユーザーズマニュアル
5 Troubleshooting
E-SIT-CTC-20030702-0003 v4.0
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5.1 General
Solving problems
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
Dr SpeedTouch™
Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information about installing and using Dr SpeedTouch™, see
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information about installing and using Dr SpeedTouch™, see
SpeedTouch™
Diagnostics
The Diagnostics tool is installed during the installation of the SpeedTouch™ drivers and
allows you to view specific information on the various layers the SpeedTouch™ uses to
transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL)
link.
See
allows you to view specific information on the various layers the SpeedTouch™ uses to
transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL)
link.
See
for more information.
SpeedTouch™ LEDs
Your SpeedTouch™ is equipped with two LEDs. These indicators indicate the status of
the SpeedTouch™. Checking the SpeedTouch™ status may be a first step in isolating
the problem.
the SpeedTouch™. Checking the SpeedTouch™ status may be a first step in isolating
the problem.
Start-up phases
At startup, the SpeedTouch™ passes three phases:
Phase
USB LED
ADSL LED
Description
Color
Timing
Color
Timing
Attaching and
Configuring
Configuring
Red
Flashing,
very short
time
very short
time
Off
—
The SpeedTouch™ is
attached.
attached.
Green
Solid,
2 seconds
2 seconds
Green
Solid,
2 seconds
2 seconds
Ready to continue.
Downloading
Green
Flashing,
1 to 10
seconds
1 to 10
seconds
Off
—
Downloading driver
software from
computer.
software from
computer.
Solid
Green
Solid
Download successful.
Connecting to
ADSL
ADSL
Green
Solid
Green
Flashing
Pending ADSL line
synchronization.
synchronization.
Solid
Ready for connec-
tivity.
tivity.