Multi-Tech Systems RF600 ユーザーズマニュアル
Appendix H - Multi-Tech Systems, Inc. Warranty and Repairs Policies
Multi-Tech Systems, Inc. RouteFinderVPN RF760/660/600VPN User Guide (PN S000323D)
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Appendix H – Multi-Tech Systems, Inc.
Warranty and Repairs Policies
Warranty and Repairs Policies
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of
two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending
on model) from date of shipment.
two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending
on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party
without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party
without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be
defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by
Customer to MTS’s factory — transportation prepaid.
defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by
Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED
THE PRICE FOR DEFECTIVE PRODUCTS.
THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
Attn: Repairs, Serial # ____________
2205 Woodale Drive
Mounds View, MN 55112 U.S.A
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and
Canada.
Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box),
your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
COMPANY/Policies/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at
(888) 288-5470 or visit our web site at
(888) 288-5470 or visit our web site at
COMPANY/Programs/overnight_replacement
for details on rates and coverage’s.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our
Technical Support department at (800) 972-2439 or email
Technical Support department at (800) 972-2439 or email
support@multitech.com
. Please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
mtsrepair@multitech.com
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are
billed on a time-plus-materials basis.
billed on a time-plus-materials basis.
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also
contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-
Tech sales office directory is available at
contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-
Tech sales office directory is available at
http://www.multitech.com/COMPANY/contact_us/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory.
Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments
made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a
U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements
are made in advance.
Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments
made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a
U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements
are made in advance.