Multi-Tech Systems MT3334HD8 ユーザーズマニュアル

6 Warranty, Service, and Technical Support

CommPlete Communications Server

Technical Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of
your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-
2439 (USA and Canada) or (612) 785-3500 (local and international). Please record MT3334HD8
information in the spaces provided below, and have it available when you call. If your MT3334HD8
requires service, the technical support specialist will guide you on how to send it in.

Recording Product Information

Please record the following information about your MT3334HD8 to help Technical Support answer your
questions. (The same information is requested on the Warranty Registration Card.)

Model no.:_____________________________________________________________________
Serial no.: _____________________________________________________________________
Firmware version: _______________________________________________________________
Driver version: _________________________________________________________________
MultiModemManager software name and version_________________________________________
RASExpress software version _______________________________________________________
Datacomm software name and version: ________________________________________________
FAX software version: ____________________________________________________________
Other software version: ___________________________________________________________

The modem model and serial numbers are silk-screened on your modem. The software versions are
printed on the diskette labels. Type ATI1<CR> in terminal mode to display the modem firmware version.

Please note the status of your modem in the space below before calling tech support. This includes LED
indicators, screen messages, diagnostic test results, problems with a specific application, etc.

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