Nortel Networks 1005r ユーザーズマニュアル
Troubleshooting your CallPilot system
Standard 1.10
36
CallPilot
What to do when the server fails to boot
into service
into service
This section suggests tasks you can perform to determine why the server
fails the bootup cycle.
fails the bootup cycle.
To determine why the server fails to boot to
Windows
If CallPilot fails to boot to Windows, follow these steps:
1
Make a note of any diagnostic codes.
2
Press the power switch to restart the server.
3
View the diagnostic codes for failures during the boot sequence.
4
Retrieve the system event log. Refer to “To save system event logs
to a USB media drive” on page 194.
to a USB media drive” on page 194.
5
Refer to the Troubleshooting Guide (555-7101-501) for other
suggestions. If you still cannot determine the cause of the startup
failure, call your Nortel technical support representative.
suggestions. If you still cannot determine the cause of the startup
failure, call your Nortel technical support representative.
To determine why CallPilot fails to come into
service
If CallPilot fails to come into service, follow these steps:
1
Make a note of any diagnostic codes.
2
Press the power switch to restart the server.
3
View the diagnostic codes for failures during the boot sequence.
4
View the event logs. For instructions, see “Viewing event logs” on
page 43.
page 43.