ZyXEL Communications ISG50 ユーザーズマニュアル

Chapter 31 Auto-attendant

ISG50 User’s Guide

You can record your own custom auto-attendant messages. The audio files you record must meet 
the following criteria:

• PCM format, 16 kHz, 16-bit, mono mode (*.wav).

• The total play time of all the AA audio files combined must be less than 30 minutes.

Forward to a 
specific extension 
directly

Select this option to forward all calls that come into this auto-attendant to the specified 
extension, ACD, page group, hunt group, or user defined number.

Play audio file 
before forward to 
a specific 
extension

Select this option to play the uploaded audio file before forwarding the call to the specified 
extension, ACD, page group, hunt group, or user defined number.

Operator Settings

Key

Select either 0 or 9 to be the default operator key. When a caller presses the operator 
key, his calls is routed to the associated Extension.

Extension

Enter an extension number to associate with the operator Key. When that key is pressed, 
the call is routed to this extension.

Action for Time 
Out

Select how the auto-attendant should proceed if no key is pressed for 5 seconds or the 
caller inputs an incorrect key code three times in a row.

•

Hang Up disconnects the call.

•

Extension routes the call to the specified extension.

•

ACD engages the ACD system. See 

 for details on this feature.

•

Page Group forwards the call to the page group you specify. See 

 for details on this feature.

•

Hunt Group forwards the call to the hunt group you specify. See 

 for details on this feature.

•

Auto Attendant forwards the call to the auto attendant you specify. See 

 for details on this feature.

•

User Defined Number forwards the call to the extension or other phone number you 

specify. Enter a number 3-20 digits in length.

Options 

This section displays the actions configured for this auto-attendant menu.

Add Option

Click this to create a new option entry. 

Add Child

Select an option entry that displays sub-menu as the Action and click this to create a 
sub-entry. See 

 for details.

Edit

Select an entry and click Edit to open a screen where you can modify it. 

Remove

To remove an entry, select it and click Remove. The ISG50 confirms you want to remove 
it before doing so.

Key

This field displays the digits a caller must dial to perform an action.

Action

This field displays the function of an option. 

Extension

This field displays either the extension, hunting group or ACD number that this call is 
forwarded to or it is blank if the action for this auto-attendant option is set to Forward to 
a sub menu. 

Click Next Menu to configure the settings for a sub menu.

Description 

This field displays the description for this action.

OK

Click OK to save your customized settings and exit this screen.

Cancel

Click Cancel to exit this screen without saving.

Office Hours Setting (continued)