Graco 312353B ユーザーズマニュアル

When Matrix is launched, I see 
a progress bar for a short 
period of time, but the browser 
window showing the Matrix 
application never appears. 

There may be a pop-up blocker program running on your PC and preventing 
the Matrix window from opening. Verify that you do not have a pop-up blocker 
integrated with your IE browser. Programs such as the Google, Yahoo, and 
AOL Toolbars—among many others, including IE itself if Service Pack 2 for 
Windows XP is installed—contain such features. You must configure your 
pop-up blocker to not block pop-ups from the Matrix Server software. If this is 
happening at the server PC, the address the pop-up blocker must allow 
pop-ups from is  

. If this is happening at a Matrix Client, the 

pop-up blocker must allow pop-ups from http://<MatrixServer>, where 
<MatrixServer> is the host name or IP address of the Matrix Server PC. How 
the pop-up blocker is configured varies depending on the program, so check 
that program’s documentation for instructions on how to do this. Usually, the 
easiest solution is to disable the pop-up blocker entirely.

If a pop-up blocker causes the browser-based user interface to not show, the 
underlying program that handles system communication, warning pop-ups, 
sending e-mails, etc., should still function as normal.

At a client PC, when the Matrix 
Client is launched a progress 
bar appears for a long time, 
finally disappears, but not 
Matrix screens appear.

A client PC cannot make a network connection to the Matrix Server. There are 
numerous possible reasons for this, but the most common are:

•

the host name or address of the Matrix Server as configured at the client 
PC, is not correct.

•

the Matrix Server has a firewall blocking port 8080.

•

the client isn’t connected properly to the network.

•

the network is down.

At a client PC, when the Matrix 
Client is launched, the Matrix 
screens appear but the dis-
pense history screen (or tank 
level, battery level or work 
order screen) shows a large 
red rectangle that says some-
thing about the database not 
being available.

This is usually a firewall on the Matrix Server blocking port 3306. Matrix client 
PCs need access to two ports on the Matrix Server, 8080 and 3306.

At a client PC, the dispense 
history and tank level screens 
appear OK but I cannot access 
the setup screens.

If the PC is designed as a Matrix shop client, this is by design. If the PC is a 
primary client, make sure the name or address used in the PC client table on 
the System Configuration page in the Matrix setup screens (check this on the 
Matrix Server) matches exactly with the name/address given for the client in 
Start / All Programs / Graco / Matrix / Edit Matrix Client Network Settings.

When Matrix is launched, I get 
an error that says a connection 
could not be made to the Matrix 
server. 

Make sure you do not have a software firewall blocking ports 8080-8083 or 
3306 at the Matrix Server and port 8082 at each Matrix Client. Matrix must be 
able to use these ports for normal operation. By default, Service Pack 2 for 
Windows XP turns the built-in Windows Firewall on; ensure that these ports 
are open. The system may have a firewall from another vendor, such Syman-
tec’s Norton Internet Security, installed; this type of security software pack-
ages can contain firewalls and pop-up blockers, among other tools.