DELL U7021 ユーザーズマニュアル

Solving Problems

43

A program crashes repeatedly

 

NOTE: 

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

—

If necessary, uninstall and then reinstall the program. —

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.

1

Click the Start button, point to All Programs

→

 Accessories, and then click Program Compatibility 

Wizard.

2

In the welcome screen, click Next.

3

Follow the instructions on the screen.

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a key on your keyboard or 

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer 
turns off. Then restart your computer. 

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

 

OR

 

CONTACT

 

THE

 

SOFTWARE

 

MANUFACTURER

 

FOR

 

TROUBLESHOOTING

 

INFORMATION

—

• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See 

the software documentation for information.

• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.

B

ACK

 

UP

 

YOUR

 

FILES

 

IMMEDIATELY