DELL NT499 ユーザーズマニュアル
120
Troubleshooting
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall
the program.
A program is designed for an earlier Windows operating system
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
environment similar to non-XP operating system environments.
1
Click Start
→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→ Control Panel→ Programs→ Use an older program with this
version of Windows.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.