DELL 38WYD ユーザーズマニュアル

ページ / 109
S e t u p   a n d   Q u i c k   Re f e r e n c e   G u i d e
31
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your 
purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—
the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell 
products that you purchased directly from Dell for a credit or a refund of the purchase price 
paid, less shipping and handling and applicable restocking fees as follows: 
New Hardware Products and Accessories — All new hardware, accessories, parts, and 
unopened software still in its sealed package, excluding the products listed below, may 
be returned within thirty days from the invoice date. To return applications software or 
an operating system that has been installed by Dell, you must return the entire 
computer. A different return policy applies to nondefective products purchased through 
Dell's Software and Peripherals division by customers of our Small and Medium Business 
divisions. Those products may be returned within thirty days from the invoice date, but 
a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The 
"Total Satisfaction" Return Policy and Software and Peripherals division return policy are 
not available for Dell | EMC storage products, EMC-branded products, or enterprise 
software.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All 
reconditioned or refurbished Dell-branded server and storage products may be returned 
within thirty days from the invoice date. All other reconditioned or refurbished 
Dell-branded hardware products and parts may be returned within fourteen days of the 
invoice date. 
To return products, call Dell customer service to receive a Credit Return Authorization 
Number within the return policy period applicable to the product you want to return. You must 
obtain a Credit Return Authorization Number in order to return the product. See "Contacting 
Dell" or "Getting Help" in your customer documentation to find the appropriate contact 
information for obtaining customer assistance. 
You must ship the products to Dell within five days of the date that Dell issues the Credit 
Return Authorization Number. You must also return the products to Dell in their original 
packaging, in as-new condition along with any media, documentation, and all other items that 
were included in the original shipment, prepay shipping charges, and insure the shipment or 
accept the risk of loss or damage during shipment. 
Limited Warranty for Canada
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and 
components that are new or equivalent to new in accordance with industry-standard practices. 
Dell warrants that the hardware products it manufactures will be free from defects in materials 
and workmanship. The limited warranty term is one year beginning on the date of invoice, as 
further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, 
this limited warranty does not cover damage due to external causes, including accident, abuse, 
misuse, problems with electrical power, servicing not authorized by Dell, usage not in 
accordance with product instructions, failure to perform required preventive maintenance, 
and problems caused by use of parts and components not supplied by Dell.