IBM 2194 ユーザーズマニュアル

HelpWare support and services 

How and when do I contact the IBM PC HelpCenter?

Sometimes you may have a problem that you just can't solve and we understand 
that it can be frustrating. This document contains several problem-solving options 
you can use. See the “Quick problem solving chart” on page 10-6 for 
troubleshooting information before you call the IBM PC HelpCenter. If you have 
completed the problem-solving steps in the "Troubleshooting" chapter and you still 
need help, you may need to call the IBM PC HelpCenter.

System experts are available to help answer your questions. Depending upon the 
type of problem, there may be charges for some calls and not for others. This 
section contains information about which calls you will be charged for and which 
calls you will not. You will be required to register your computer to receive telephone 
support.

If you have questions about setting up your system, we're here to help. Within the 
first 30 days that you have your computer, you can call us at no additional charge to 
ask questions about:

• setting up your system and attaching a monitor and printer

• starting the preinstalled operating system

• starting the preinstalled and bundled software programs

Long distance charges might apply. We will calculate the 30 days from the date of 
purchase.

Note:

Make sure you write down your date of purchase and 
keep your receipt in a safe place. You may be 
required to present your proof of purchase to receive 
service under your hardware product warranty.