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NTI NODEMUX SERIES UNIVERSAL KVM SWITCH
38
TROUBLESHOOTING
PROBLEM:
SOLUTION:
Keyboard Errors
Check cable connections on each CPU and the switch.
     NOTE: If the cable from a CPU’s keyboard port is disconnected from the NTI Universal KVM switch while
power is ON, turn the power OFF to the CPU before plugging the cable back in.
PROBLEM:
SOLUTION:
No Video
•  Check cable connections on each CPU and the switch.
•  Verify that the keyboard and video cables are connected from each CPU to matching ports.  After
reconnecting, the CPU may need to be re-booted in order to sense that the monitor is connected.
PROBLEM:
SOLUTION:
No Mouse Movement
•  Check cable connections of mouse to keyboard
•  Verify that mouse driver was loaded.  (If you are unsure how to do this, contact your system
administrator.)
PROBLEM:
Monitor shuts down while working with OSD menu
•  Disengage or increase time setting of CPU monitor’s “sleep” mode from the BIOS and/or control panel
display settings.   The CPU does not sense activity while in the OSD menu.
GENERAL NOTE:   Verify that the port 1 LED (on the front panel of the KVM switch)  illuminates when the power switch is
turned ON. If it doesn’t, call NTI for assistance.
Turn ON power to the NODEMUX first, then to the CPUs.
     
Always turn power ON in this sequence.
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is one (1) year from the date of purchase.  Please contact Network
Technologies Inc at (800) 742-8324  (800-RGB-TECH) or (330) 562-7070 or visit our website at 
http://www.nti1.com
 for
information regarding repairs and/or returns.  A return authorization number is required for all repairs/returns.
 
Man064   Rev 11/10/05