Patton electronic 2960 ユーザーズマニュアル

Warranty Service and Returned Merchandise Authorizations (RMAs)

Model 2960/2996 RAS User Manual 

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Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. 

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30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase 
price). 

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Over 60 days: Products will be accepted for repairs only. 

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following: 

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Completing a request on the RMA Request page in the Support section at www.patton.com

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By calling +1 (301) 975-1000 and speaking to a Technical Support Engineer

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By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please 
use the original packing material that the device came in or pack the unit securely to avoid damage during ship-
ping.

Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company 
RMA#: xxxx 
7622 Rickenbacker Dr. 
Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return 
shipping costs.