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Scale Error Reporting
Scale diagnostics uses the Remote Scale Display and the Zero Status lamp 
to communicate specific scale failures. The following chart shows the 
Remote Display messages, the Scale Status lamp indication, the problem 
that the scale is experiencing and what action should be taken. When 
troubleshooting, always remember to check all cable connections first 
before proceeding with other problem isolation steps.
Table 4-2. Scale Error Reporting
Remote 
Display
Scale Status 
Lamp
Problem 
Description
Action Required
E _1
Flash, pause, 1 blink, 
long pause, repeat 
sequence.
Too much motion at power-
up.
Check for stable installation. Change 
scale motion filter using the labels 
found in Section 6; restart. If problem 
persists, scale may require calibration.
E__2
Flash, pause, 2 
blinks, long pause, 
repeat sequence.
Calibration lost.
Call technical support personnel. Re-
calibrate; restart; recertify (if required).
E__3
Flash, pause, 3 
blinks, long pause, 
repeat sequence.
Scale communication lost. 
Internal scanner/scale prob-
lem.
Call technical support personnel; 
report error.
E__4
Flash, pause, 4 
blinks, long pause, 
repeat sequence.
Scale module failure.
Call technical support personnel; 
report error.
E__5
Flash, pause, 5 
blinks, long pause, 
repeat sequence.
Internal software fault.
Call technical support personnel; 
report error.
Other Scale Reporting
- 0 -
Off
Cannot zero at power- up or 
weight remains on scale for 
more than 4 minutes or 
weight has not returned to 
zero between POS weight 
requests
a
.
- Check debris chutes.
- Verify that the weigh platter moves 
freely.
- Remove item(s) from scale
- Press Scale Zero Push Button
- for more information.
- If the scale still fails to zero, recali-
brate the scale.
a. This is a configurable feature.