Lucent Technologies 5 ユーザーズマニュアル
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
System Manager’s Guide
555-650-118
Issue 1
June 1997
Learning More
Page 7-19
System Guides Information Finder
7
Table 7–3.
Continued
To learn about. . .
Check this guide. . .
Operators (continued)
Allowing QCC operators to make
voice-announced calls
voice-announced calls
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the trunks assigned to ring at a
QCC
QCC
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the types of calls assigned to ring
at a QCC
at a QCC
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the priority that different types of
calls receive in the QCC queue
calls receive in the QCC queue
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Allowing a call that has been waiting too long
in the QCC queue to get higher priority
in the QCC queue to get higher priority
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Specifying whether QCCs are alerted when
there are too many calls waiting for their
attention or callers have waited too long
there are too many calls waiting for their
attention or callers have waited too long
System Programming
, Chapter 3
Specifying when QCCs are alerted that there
are too many calls waiting for their attention
are too many calls waiting for their attention
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Specifying the backup calling group for
QCCs
QCCs
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Specifying whether calls on hold return to
QCC queue after operator hold timer has
expired twice
QCC queue after operator hold timer has
expired twice
System Programming
, Chapter 3
Specifying the number of times a call,
directed by a QCC, must ring at an
unanswered extension before it returns to
the QCC queue or message center
directed by a QCC, must ring at an
unanswered extension before it returns to
the QCC queue or message center
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Allowing QCCs to finish call direction
automatically
automatically
System Programming
, Chapter 3
Assigning a QCC to act as a message center
for directed, unanswered calls, group
coverage calls, or DID remote access calls
to unassigned extensions
for directed, unanswered calls, group
coverage calls, or DID remote access calls
to unassigned extensions
System Programming
, Chapter 3
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