Outback Power Systems GFX1312E ユーザーズマニュアル

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900-0112-01-00 Rev B  

During the warranty period beginning on the invoice date, OutBack Power Technologies will repair or 
replace products covered under this limited warranty that are returned to OutBack Power 
Technologies’ facility or to an OutBack Power Technologies authorized repair facility, or that are 
repaired on site by an OutBack Power Technologies authorized repair person.  

 

 

To request warranty service, contact OutBack Technical Support at +1.360.435.6030 or direct at 
+1.360.618.4363 or support@outbackpower.com.  To ensure warranty coverage, this contact must 
be within the effective warranty period.  If service is required, the OutBack Technical Support 
representative will issue a Return Material Authorization (RMA) number.   

In the event of a Product failure, the customer will need to work with an OutBack Technical Support 
representative to perform the necessary troubleshooting.  This is a required step before a return can 
be performed.  Troubleshooting requires a qualified technician to be present at the site of the Product, 
with a quality voltmeter that measures both DC and AC.  The OutBack representative will request 
voltmeter readings, Product error messages, and other information.  Many, many problems can be 
resolved on-site.  If the customer is not willing or able to provide these readings (or is not willing or 
able to visit the site), and the Product is found to have no problems upon return, OutBack may choose 
to charge additional labor and handling fees up to $180.00 U.S. 

A request for an RMA number requires all of the following information:  

1.  Product model and serial number; 

2.  Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming 

the Product model number and serial number; 

3.  Description of the problem; and 

4.  Shipping address for the repaired or replacement equipment. 

Upon receiving this information, the OutBack representative can issue an RMA number.