Philips BM5B/10 ユーザーズマニュアル

15

EN

7 Troubleshooting

Warning

 

•

Never remove the casing of this device.

To keep the warranty valid, never try 

to repair the system yourself. 
If you encounter problems when using this 

device, check the following points before 

requesting service. If the problem remains 

unsolved, go to the Philips Web page (www.

philips.com/support). When you contact Philips, 

make sure that the device is nearby and the 

model number and serial number are available.
No power

 • Make sure that the AC power cord of 

the speaker is connected properly.

 • Make sure that there is power at the AC 

outlet.

 • As a power-saving feature, the speaker 

switches off automatically after 15 minutes 

of inactivity.

No sound

 • Adjust volume.

 • Check whether the speaker is muted.

The speaker is in demo mode and not 

working as usual.

 • The demo mode is not intended for 

end users. You may have activated this 

mode by accident. In this case, unplug 

the power cable, press and hold   and 

then plug in the power cable again. 

Continue to hold the button for 15 

seconds until all indicators flash to exit 

demo mode. If the issue remains, repeat 

the operation. Then you can power on 

and operate the speaker as usual.

No response from the speaker

 • Disconnect and reconnect the AC power 

plug, then turn on the speaker again.

Music playback is unavailable on this speaker 

even after successful Bluetooth connection.

 • Check whether the current audio 

source of the speaker is AUDIO IN. 

Unplug the 3.5mm audio cable.

 • The device cannot be used to play music 

through this speaker wirelessly.

The audio quality is poor after connection 

with a Bluetooth-enabled device.

 • The Bluetooth reception is poor. Move 

the device closer to this speaker or 

remove any obstacle between them.

Bluetooth cannot be connected with this 

speaker.

 • The device does not support the 

Bluetooth profiles required for this speaker. 

 • The Bluetooth function of the device is 

not enabled. Refer to the user manual of 

the device to find out how to enable the 

function.

 • This speaker is not in pairing mode or acts 

as a slave in a group. In group mode, you 

can only set up Bluetooth connection with 

the master speaker. 

 • This speaker is already connected with 

another Bluetooth-enabled device. 

Disconnect that device and then try again.

Group connection failed

 • Move slave speakers closer to the master.

 • You can only add slave speakers one by 

one.

 • You cannot group more than four speakers 

with the master.

 • The master speaker may have switched to 

single mode.