Fujitsu S500M ユーザーガイド

ScanSnap S500M for Macintosh Getting Started | 9  

 

This chapter describes common problems during the use of ScanSnap and how to solve them. 

4.1. Troubleshooting Checklist 

Before you ask for repair service, check again using the table below. 
If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or 
contact an authorized FUJITSU scanner service provider. 
 

Symptom 

Check This Item 

Resolution 

Correctly connect the AC/USB cable and 
AC adapter.   

Are the AC/USB cable and AC adapter 
connected correctly? 
 

Disconnect the AC adaptor/cable and 
reconnect them again.(Note: Please wait at 
least 5 seconds before reconnecting the AC 
cable) 

Is the Paper chute closed? (The scanner’s 
power supply is controlled by 
closing/opening the Paper chute cover.) 

Open the Paper chute. 

Is Mac OS running? 
(The scanner’s power supply is controlled 
by turning on/off the computer.) 

Please wait until Mac OS has started up 
completely. The 

  LED may turn off 

while Mac OS is starting up or the scanner 
is in low power mode. 

The scanner cannot be turned on. 
 

Did you push the [POWER] button to turn 
off the scanner? (The scanner can be turned 
off by pressing the [POWER] button when 
the paper chute is open.) 

Press the [POWER] button on the scanner. 

Is the USB cable properly connected? 

Correctly connect the USB cable. (When a 
hub is used, the hub should be powered.) 

Does the 

  LED light blink repeatedly? 

Disconnect the AC adaptor/cable and 
reconnect them again. 

Is ScanSnap Manager started?   
(If ScanSnap Manager is started 
successfully, the "ScanSnap Manager" icon 

  and a triangle underneath appear on the 

Dock menu.) 

If the “ScanSnap Manager” icon is not 
displayed, with Finder, start ScanSnap 
Manager from the location where 
“ScanSnap” is installed (to start it, select 
“Applications” - “ScanSnap” - “ScanSnap 
Manager”). 

Is ScanSnap Manager running normally?   
(If ScanSnap Manager is not running 
normally, the “ScanSnap Manager” icon on 

the Dock menu is inactive

.) 

Perform the following procedure:   
1.  Disconnect and reconnect the AC cable 

and AC adapter.   
If this does not improve the situation, 
perform step 2. 

2.  If a USB hub is being used, connect the 

scanner directly to your personal 
computer. 
If this does not improve the situation, 
perform step 3. 

3.  Restart your personal computer. 
4.  If none of the above troubleshootings 

solves the problem, uninstall and 
re-install ScanSnap Manager. 

Scanning does not start. 

Is the “Scan and Save Settings” window still 
displayed? 

Close the “Scan and Save Settings” window, 
and scan the document. 

Vertical lines appear in the scanned 
image. 

Is the inside of the ADF dirty? 

Clean the inside of the ADF following the 
instructions in “5. Daily Care.” 

The scanned image of the document 
shifts or is distorted. 

Is the document loaded correctly? 

Load the document correctly. 

The image scanned is too light or too 
dark. 

Is the “Brightness (Black and White 
scanning only) setting on [Option...] of the 
[Scanning] tab set to extremely Light or 
Dark? 

Adjust “Brightness” at [Scanning] - 
[Option...] in the “Scan and Save Settings” 
window.