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Workaround: The Nortel switch's firmware version 3.5 or later, 
with Keep Alives disabled is required. If a message regarding 
invalid hash length appears in the Log View, this means that the 
keep alive feature is enabled. The Keep Alives option is controlled 
through the IPSec section of the Group profile. The menu item in 
IPSec is called Enable Client Failover Tuning 
•  PPPoE software for DSL connections must be installed 
and operational before the client is installed.   
Description: Installing PPPoE software on a computer that the 
client is already on removes some network components. 
 
Workaround: If the computer doesn’t have the client installed, 
install the PPPoE install the PPPoE software before you install the 
client. If the client is already installed, uninstall, and save the 
IPSec policy when prompted during the uninstall. After your 
computer reboots, install the PPPoE software, and then install the 
client again.  
•  Compatibility issue with 3Com Smart Agent software  
Description: If the 3Com Smart Agent software is installed before 
the client in 
installed, the client doesn’t operate correctly. 
Workaround: Install the Smart Agent software before installing 
the client   
 
•  Errors when the gateway sends certificates with more 
than 1024 bits to a client without the Microsoft Enhanced 
CSP 
 
Description: Log Viewer errors and connection failures occur on 
the client when the gateway sends certificates larger than 1024 bits 
on computers that don’t have a 128bit version of Internet Explorer 
installed. Log errors can’t acquire enhanced provider verify context, 
and signature verification fails.