Zhone 5100 インストールガイド

                                                              

     

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This appendix contains warranty, safety, and regulatory information for your 5100/6100 VDR.

All Vpacket Communications Inc. products are covered under a New Product Warranty Plan for 

the first 90 days of service. Warranty coverage consists of the following:
•

Unlimited web information

•

Phone support 

•

E-mail support

•

Software support

•

Advance hardware replacement 

This online information contains answers to the most frequently asked questions (FAQs) as well 

as useful trouble-shooting and configuration tips. Customers can request assistance from Vpacket 

Customer Care via VOX.

During the 90-day New Product Warranty Period, phone support is offered five days per week 

(8:00am to 5:00pm Pacific time Monday through Friday, excluding holidays). After-hours calls will 

be returned the next business day. You can contact Vpacket Communications Customer Care at: 

1(866) VPACKET or (408) 571-7900.

Customers can send requests for technical support to support@vpacket.com. Technicians 

respond to e-mail within 24 business hours.

Both operating system software and VNMS software are covered under warranty for 90 days from 

the date of shipment. Any corrective or minor revisions released during those 90 days will be 

available for download from the customer support web site free-of-charge.

Should a Vpacket hardware product fail within the first 90 days after purchase, customers can 

request the shipment of a replacement product free-of-charge within 24 business hours. Vpacket 

Customer Service must first verify the hardware failure, and the replacement product will be 

shipped the same day for all reports received prior to 12:00 noon Pacific Time. RMA requests