PRIMERA ii ユーザーズマニュアル

•

Click the Get Status button in the PTBurn Client to make

sure that the server status is listed as 'OK'.  If the Publisher

is out of discs or ink, the administrator attention may be

required to get  the Publisher back on line.  Please refer to

the Publisher User Manual for information on changing ink

or adding discs. 

•

If there is more than one Publisher on your network, make

sure the correct server has been selected.  

•

In PTBurn Server's Main Application Window, click Check

Log.  The Log may contain more information on the error

PROBLEM:

My job has failed. What can I check?

SOLUTIONS:

•

Check the server log for more information on the error.

•

Make sure there are enough client licenses.  The PTBurn

Software will allow 5 clients.  Additional licenses are

available by calling Primera Technology's Supply Sales

department at 1-800-797-2772. 

•

Make sure there is ample hard drive space on the server. 

•

Make sure the Publisher has blank disc media.

•

Make sure the disc media used in your Publisher is not

defective.

•

If the workstation connected to the Publisher does not meet

the recommended system requirements, the PTBurn Server

may not be able to burn and print simultaneously.  In the

PTBurn 

Server Settings

 Window you can disable this

option.  The Publisher will then record a full disc, and wait

until the disc is fully printed before recording the next disc

in queue.  This will reduce throughput but will allow for

more system resources to be dedicated to the recording job. 

B. REINSTALLING PTBURN SERVER

If all else fails, you may want to reinstall the PTBurn Server

Application.  This is done as follows:

a. Delete your Shared Job Folder.  When reinstalling the

PTBurn Server we want to make sure it creates a new

shared folder. 

b. Insert your PTBurn Network Software Disc and let the

Installer Program launch.  This should happen

automatically.  If it does not, right click on Start and select

Explore.  Browse to the PTBurn Installer Disc and double

click the INSTALL icon. 

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