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User Guide
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Resetting the phone
If the screen seems frozen and the keypad does not 
respond to keypresses, reset the phone by 
completing the following steps:
1.
Remove the battery door.
2.
Remove and replace the battery.
If the problem persists, return the phone to the 
dealer for service.
Accessories
Use only Kyocera-approved accessories with 
Kyocera phones. Use of any unauthorized 
accessories may be dangerous and will invalidate 
the phone warranty if said accessories cause 
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver. 
When it is on, it receives and sends out RF energy. 
Virgin Mobile’s network controls the power of the 
RF signal. This power level can range from 0.006 to 
0.6 watts. In August 1996, the U.S. Federal 
Communications Commission (FCC) adopted RF 
exposure guidelines with safety levels for hand-held 
wireless phones. These guidelines are consistent 
with the safety standards previously set by both 
U.S. and international standards bodies in the 
following reports:
ANSI C95.1 (American National Standards 
Institute, 1992)
NCRP Report 86 (National Council on 
Radiation Protection and Measurements, 1986)
ICNIRP (International Commission on Non-
Ionizing Radiation Protection, 1996)
Your phone complies with the standards set by 
these reports and the FCC guidelines.
E911 mandates
Where service is available, this handset complies 
with the Phase I and Phase II E911 Mandates 
issued by the FCC.
Hearing Aid Compatibility (HAC) features
This Virgin Mobile phone has received a HAC 
performance rating (designated by the letter M 
followed by a number). The rating for this phone is 
identified on the outside of this phone’s original 
packaging. While there is no guarantee, digital 
wireless phones that receive a minimum of an M3 
rating should provide acceptable performance with 
most hearing aids. Hearing loss and hearing aids 
are highly individualized, however, so optimal 
performance cannot be guaranteed. Other factors, 
such as type of hearing aid device or degree of 
hearing loss, also can affect a phone’s performance 
for a particular user.
Hearing aids and wireless phones
A hearing aid uses a microphone to collect and 
convert sound waves to electrical signals. The 
hearing aid then amplifies and converts the 
electrical signals back to audible sounds for the 
hearing aid user to hear. Radio Frequency (RF) 
emissions generated by digital wireless phones 
often interfere with the operation of a hearing aid’s 
microphone, distorting the amplified audible sound. 
In addition, hearing aid microphones tend to collect 
ambient noise and amplify these sounds, interfering 
with the desired audio transmission.
ANSI standard
To diminish interference between wireless phones 
and hearing aids, the FCC requires wireless 
carriers to offer phones that meet the American 
National Standards Institute (ANSI) C63.19 
standard for reduced RF emissions. Wireless 
phones that comply with the FCC’s hearing aid-
compatibility (HAC) regulations must receive a 
minimum rating of “M3” for RF emissions under the 
ANSI C63.19 standard. The “M” rating refers to the 
phone’s RF emissions level for use with hearing 
aids operating in the microphone setting.