Virgin wild card ユーザーガイド

User Guide

65

To contact Virgin Mobile’s customer support 
department for information about your phone, 
account history, call coverage area, and specific 
features available to you, such as call forwarding 
or voicemail:
• Go to www.virginmobileusa.com.
• Dial *VM from your Virgin Mobile phone.
• Dial 888-322-1122 from any phone.
For questions about the phone features, refer to 
the materials provided with your phone, or visit 
www.virginmobileusa.com.
For additional questions, you may contact the 
Kyocera Wireless Corp. Customer Care Center in 
any of the following ways:
• Web site: 

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.

• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or 

1-858-882-1401.

Before requesting support, please try to 
reproduce and isolate the problem. When you 
contact the Customer Care Center, be ready to 
provide the following information:
• The name of your service provider: 

Virgin Mobile.

• The actual error message or problem you 

are experiencing.

• The steps you took to reproduce the problem.
√ The phone’s mobile equipment ID (MEID). To 

locate the MEID, select 

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 > 

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 > 

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 > 

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 and scroll down 

to MEID.

If the problem with your phone persists, return 
the phone with all accessories and packaging to 
the dealer for qualified service.

To shop for phone accessories, visit 

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. You may also 

call us at 800-349-4188 (U.S.A. only) or 
858-882-1410.

To participate in the testing and evaluation of 
Kyocera Wireless Corp. products, including 
cellular or PCS phones, visit 
beta.kyocera-wireless.com.