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DIRECTV and Hughes Network Systems are dedicated to providing you with quality support and customer service. If you
have questions or difficulties, we would like to hear from you.
For questions regarding your DIRECTV
®
DVR, DIRECTV
®
programming or your DIRECTV
®
DVR with TiVo
®
service, after
checking the Troubleshooting chapter of this guide, please contact DIRECTV at 1-800-DIRECTV (1-800-347-3288).
If your DVR is not working properly even after restarting it, you are having trouble with the remote control or have
another technical question, please contact the Hughes Customer Care Center at 1-800-274-8995.
When you call either Hughes Network Systems or DIRECTV, you will need to provide the 12 digit number on your DVR's
access card, and the make, model number, serial number and 12 digit Receiver ID number of your DVR, located on a
label on the back of the DVR and on the System Information screen under Messages & Setup.
WEB SITES
You will find all of the most up-to-date information about DIRECTV products and services at the DIRECTV
web site, DIRECTV.com. The Hughes Network Systems web site at www.hns.com has links to a wide
variety of products and information.
User's
Guide
DIRECTV DVR
1033492-0001