DataCard SD260 ユーザーガイド

 

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Troubleshooting

Locate the Problem

When you think the printer is not working correctly, use the following procedure 
to locate the source of the problem.

The printer, printer driver, and ID software work together to produce cards. If the 
system is not working as you expect, follow these steps, in the order listed, to 
isolate the source of the problem before contacting your service provider.

1. 

Check that the power cable is connected and the printer is powered on. 

2. 

Does the printer power on and display “Ready” on the front panel within 1 
minute?

If yes, the printer powers on. Continue to step 3.

If the printer powers on but does not display “Ready” the printer is not 
working properly; If the printer does not power on, make sure the printer is 
connected to a functioning power source.

Remove the printer power cord from the outlet.

Connect another device, such as a light, to the same outlet to verify that the 
power source functions correctly.

Connect the printer to a functioning outlet and repeat, beginning with step 1.

3. 

Make a printer test card. See 

 

for the steps to 

follow.

Does the test card print? Does it look like one of the cards shown in the topic?

If yes, the printer is working correctly. Continue to step 4.

If no, the printer is not working correctly. Request service for the printer.

4. 

Connect the printer data cable, if needed. Make sure you use the same type of 
cable – USB or network – used when the printer was installed.

5. 

If you use the XPS Card Printer driver, print the driver sample card. See 

 for the steps to follow.

Does the sample card print?

If yes, the printer and driver are working correctly. Continue to step 6.

If no, the printer and driver have a communication problem. Troubleshoot 
communication problems.

If you are not using the driver, ask your service provider or software provider 
for assistance.