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EXTender 1100A          Switch and Remote Module System Administrator’s
 Guide 
72
Trouble Shooting Procedures 
The following procedure provides a step-by-step process for identifying and rectifying 
installation problems with the Switch Module and Remote Module. Each step is a question 
requiring a “Yes” or “No” response. Each response has a series of checks or actions 
necessary to correct the problem. 
Prerequisites: 
ƒ
  Both units must be powered-up with some LED blinking patterns visible. 
ƒ
  Both units must be connected to an active network capable of sending and receiving 
packets. 
System Status LEDs 
After the units have completed the self-diagnostic tests, is the Status 1 LED on (solid 
green) on each unit? If the Status 1 LED is not lit, check that the power cable is properly 
connected. Below is the complete list of the System Status LEDs: 
Syste
m Status 
LED Status 
Power off 
Status LED 1 – Off 
Status LED 2 – Off  
Hardware problem detected 
during memory test 
Status LED 1 – Off 
Status LED 2 – Solid Green 
Hardware problem detected 
during Self Test 
Status LED 1 – Off 
Status LED 2 – Solid Green 
Memory Tests 
Status LED 1 – Green Flicker 
Status LED 2 – Off 
Loading Firmware 
Status LED 1 – Solid Green after Flicker 
Status LED 2 – Off  
System firmware load Failed 
Status LED 1 – Green Flashing 
Status LED 2 – Green Flashing 
Table 6: System Status LEDs 
Port Status LED 
After the units have gone through the self-diagnostics tests and loading the runtime image 
(the unit’s software), the telephone port LED should be solid green. This indicates that the 
telephone port is connected to a digital port on the PBX and to a telephone connected to 
the Remote Module, but not extended.  
1.  If the port LED blinks with a green flicker this indicates that the port is enabled but 
there is a bad connection to the PBX or phones.  
2.  If the ports are ready, press ‘1’ to connect to the Switch Module. As the telephone is 
connected the LED will begin to flash slowly. This means that the telephone is 
enabled but still not in use (on-hook).  
3.  Check the log messages within the MC for obvious port errors.  
4.  Are there any messages displayed on the telephones connected to the Remote 
Module?  
5.  Place a call using a telephone connected to the Remote Module. As the remote user 
places a call the LED will begin to flash faster. This means that the telephone is 
extended and in use (off-hook) by the remote user.  
6.  Check the wiring to the PBX.  
Document Number: M-1100A-MUC 
Version: Rev AG
 
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