Western Digital wdh1q10000 ユーザーズマニュアル

MY BOOK STUDIO EDITION

USER MANUAL

TROUBLESHOOTING – 8

Troubleshooting

If you have problems when installing or using this product, refer to this
troubleshooting section or visit our support Web site at support.wdc.com and search
our knowledge base for more help.

Frequently Asked Questions — Installation

Q: Why does the drive not power up?
A:

Be sure the drive is plugged in to a power source.

Q: Why is the drive not recognized under My Computer or on the computer desktop?
A:

If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your
WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and
host controller drivers are installed. Contact the adapter card manufacturer for installation procedures.

Q: How do I partition and reformat the drive for Windows?
A:

For recommended formats for this device, search our knowlege base for answer ID 207 at support.wdc.com.

Q: Why is the data transfer rate slow?
A:

Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0
adapter card or a system that does not support USB 2.0.

If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI
adapter card. Contact the card manufacturer for installation procedures and more information.

Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect
performance.

How to

Answer ID

format the drive to Mac OS format

287

install, partition, and format the drive in Windows XP

207

install, partition, and format the drive in Windows 2000

obtain and reinstall the original software included on My Book

1425

format the drive to the FAT32 file system

1364

use the drive on a Macintosh and a PC simultaneously

291