Xerox 100 操作ガイド

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NPS/IPS Extension Operations Guide
4-1
4 Problem solving
This chapter describes how to solve some specific problems that 
may occur when you are switching from one mode to another.
Mode switching problems
Use the following information if you experience problems when 
switching print modes.
Table 4-1   Mode switching problems
Information to have when calling for service
In the United States, if you are unable to correct the problem, call 
the following number:
1-800-822-2979
For customers outside the United States, call your local service 
representative. A model-specific phone number is attached to 
your printer at installation time.
Before you call, make note of the following:
Status code numbers and messages that appear on the 
controller screen and the printer console
Indicator lights that are lit
Condition
Possible causes
Corrective actions
Does not boot 
from EPS to 
NPS/IPS print 
mode.
External rigid disk 
drive is not powered 
ON (LED on the right 
front of the external 
disk drive is not 
illuminated).
SCSI cable between 
external rigid disk 
drive and processor 
is not properly 
connected.
Ensure that the drive is 
plugged into the power 
strip at the rear of the 
controller stand.
Ensure that the SCSI 
cable is connected to 
the single-ended SCSI 
connector on the rear 
of the processor unit.