Samsung hz35 ユーザーガイド

Appendixes

  101

Before contacting a service centre

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted 
the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.

Situation

Suggested remedies

Cannot take photos

There is no space on the memory card. 

t

Delete unnecessary files or insert a new 
card.

Format the memory card. (p. 92)

t

The memory card is defective. Get a new 

t

memory card.

The memory card is locked. Unlock the 

t

card. (p. 95)

Make sure that the camera is switched 

t

on.

Charge the battery.

t

Make sure that the battery is inserted 

t

correctly.

The camera freezes

Remove the battery and insert it again.

The flash does not 
work

The flash option may be set to 

t

Off.  

(p. 47)

You cannot use the flash in the 

t

d, 

v, or some s modes.

The flash fires 
unexpectedly

The flash may fire due to static electricity.  
This is not a malfunction of the camera.

Situation

Suggested remedies

Cannot turn on the 
camera

Make sure that the battery is inserted.

t

Make sure that the battery is inserted  

t

correctly.

Charge the battery.

t

The power turns off 
suddenly

Charge the battery.

t

Your camera may be in Power save 

t

mode. (p. 91) 

The camera may turn off to prevent the 

t

memory card from being damaged due 
to an impact. Turn on your camera again.

The camera is losing 
battery power quickly

The battery may lose power more quickly 

t

in low temperatures (below 0° C). Keep 
the battery warm by putting it into your 
pocket. 

Using the flash or recording videos 

t

depletes the battery quickly. Recharge 
if needed.

Batteries are consumable parts that must 

t

be replaced over time. Get a new battery 
if the battery life is diminishing quickly.