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DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
28
Feature Operation
Intrusion
The Intrusion feature enables you to interrupt a user’s call to deliver an urgent
message or telephone call.
message or telephone call.
To interrupt a user to deliver an urgent message, perform the following:
1. Press the
START
button or an idle call appearance button.
■
You hear a dial tone.
■
The call appearance lamp goes on.
■
The Position Available lamp goes off.
2. Dial the user’s extension.
■
You hear ringback tone, busy tone, or Call Waiting tone.
3. If you hear a busy tone or a Call Waiting tone, press the
INTRUSN
button.
■
The Intrusn lamp goes on.
■
You are connected to the user’s call.
■
The people on the call may hear an intrusion tone, depending on
how the switch is administered.
how the switch is administered.
4. Relay the message to the user.
5. Press the
RELEASE
button.
■
You are disconnected from the call.
■
The call appearance lamp goes off.
■
The Intrusn lamp goes off.
■
The display goes blank.
■
The Position Available lamp goes on.
■
The console returns to the normal operating mode.
To interrupt a user to transfer a call, perform the following:
‘‘Transfer’’ on page
34
.
2. If you hear a busy tone or a Call Waiting tone, press the
INTRUSN
button.
■
You are connected to the call.
■
The people on the call may hear an intrusion tone, depending on
how the switch is administered.
how the switch is administered.
3. Announce the incoming call.
230890_3.bk Page 28 Tuesday, April 20, 1999 12:57 PM