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Appendix F                                                           

Technical Support

If problems occur during installation or operation of the miSAN-V-Series, contact our
Technical Support staff at 
(757) 833-9200 with the following information available:

•

Your company name, ZIP code, and phone number

•

The 8-digit serial number, located on the rear of the device case and on the Product
Documentation CD

•

The following information about your system and problem:

•

System Configuration

•

SCSI Daisy-Chaining/Termination Configuration

•

Drive-Switch Settings

•

Computer System Type

•

Operating System and Version Number

•

Backup Procedure and Software

•

Error Behavior

•

System Errors and Messages

•

Drive Errors and Messages

This information may instead be faxed to (757) 833-9300 or emailed to 

. 

Send to “Attention: Technical Support.”