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USB Gateway 

 
 

If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the 
software, the adapter will be incorrectly installed as a USB Modem. 
 
Simply proceed to install the VoIP Agent and it will resolve the issue and install the 
adapter properly. 
 

There are several reasons why USB Gateway may not function. 
•  USB Gateway may not work properly with some 4 wire (multiline) phones 

•  Make sure the USB Gateway is connected to the PC and VoIP Agent is running 

(green phone in the Windows System Tray). 

•  Make sure the handset is connected to the phone jack on the USB Gateway and not 

the line jack 

•  If the Skype™ application was terminated for any reason while the VoIP agent was 

running, you will need to exit the VoIP agent and then restart it. 

•  Some telephone handsets require a battery to be installed in order to ring. If your 

handset supports a battery, make sure there is a battery installed and that the battery is 
not depleted. 

 

Check to make sure that the handset is connected to the correct jack on the USB Gateway