Mindjet MindManager MSA, 1Y, 5-9U, 5Plus, ML 600001 ユーザーズマニュアル
製品コード
600001
Mindjet Software Assurance and Support
Guide to Customer Support Services
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© 2010 Mindjet
October 5, 2010
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Contents
Contents ................................................................................................................. 2
Introduction ............................................................................................................ 3
Support Services at a Glance ..................................................................................... 4
Mindjet Software Assurance and Support ..................................................................... 4
Working with Support Services .................................................................................. 5
Designating Authorized Contacts ............................................................................. 5
Contact and Hours of Operation ............................................................................... 6
Online contact ...................................................................................................... 6
Phone contact ....................................................................................................... 6
Service Level Performance Guidelines ......................................................................... 7
Support Case Escalation ............................................................................................ 7
Third Party Software Add-Ins Support ......................................................................... 8
General Policies ....................................................................................................... 8
Supported Mindjet Products ....................................................................................... 8
Supported Product Environments ............................................................................... 9
Supported Product Duration ...................................................................................... 9
Product Releases and Maintenance Policy .................................................................. 10
Support Services Availability .................................................................................... 11
Support Topic Limitations ........................................................................................ 11
Appendix A: .......................................................................................................... 13
2010 Holiday Calendar ......................................................................................... 13
Mindjet Office Holidays ......................................................................................... 13
Appendix B: .......................................................................................................... 14
Designated Contacts Template .............................................................................. 14
Appendix C: Training Services ................................................................................. 15
Appendix D: Feature Requests and Suggestions ......................................................... 15
Mindjet Corporation ................................................................................................ 16
Worldwide Corporate Headquarters ........................................................................ 16