LG G5 ユーザーガイド

Appendix

135

Message

Possible causes

Possible corrective measures

Files do not

open

Unsupported file format

Check the supported file

formats.

The screen

does not turn

on when I

receive a call.

Proximity sensor problem

If you use a protection tape

or case, make sure it has not

covered the area around the

proximity sensor. Make sure that

the area around the proximity

sensor is clean

No sound

Vibration mode

Check the settings status in

the sound menu to make sure

you are not in vibration or no

interruptions mode.

Hangs up or

freezes

Intermittent software

problem

If the screen freezes or the

phone does not respond when

you try to operate it, remove

the battery and reinsert it. Then

power the phone back on.
Alternatively, try to perform a

software update through the

website.

Check the

battery

module

Insert wrong battery

module.
Insert damaged module

or insert the module not

properly.

See Installing the battery for

details.
Device specifications may

vary depending on the area or

service provider. To purchase

additional battery modules

or compatible optional items,

contact an LG Electronics

Service Centre for support.