Canon EOS-1D X マニュアル

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Troubleshooting
If DPP is not operating correctly, refer to the items below.
You cannot install software unless you are logged into an account with 
Administrator privileges. Log in again into an account with 
Administrator privileges. For how to log in and how to specify 
Administrator settings, refer to the User’s Manual for the Macintosh 
computer you are using or for OS.
DPP does not operate correctly on a computer if its system 
requirements are not met. Use DPP on a computer with compatible 
system requirements 
Even if your computer has the RAM capacity (memory) described in 
the system requirement
, if other applications are running at the 
same time as DPP, you may not have sufficient RAM (memory). Quit 
any applications other than DPP.
Depending on the card reader and computer OS used, SDXC cards 
might not be correctly detected. In such a case, connect your camera 
and computer with the provided interface cable, and transfer the 
images to your computer using EOS Utility (provided software).
Images that are not supported by DPP do not display. There are 
various types of JPEG and TIFF images, so JPEG images other than 
Exif 2.2, 2.21 or 2.3 compatible images and TIFF images other than 
Exif compatible images may not display properly 
.
When a dust-erased image 
 is displayed 
in a window other than the copy stamp window, it is displayed as it 
was before dust erasure was performed. Check dust-erased images 
in the copy stamp window.
Installation could not be completed correctly
DPP does not work
The card reader does not detect the SD card.
Images do not display properly
The JPEG and TIFF images cannot be adjusted using the image 
adjustment function of the [RAW] tool palette. Adjust these images 
with the [RGB] tool palette 
.
You cannot paste (apply) rotation 
trimming 
, dust erasure (copy stamp) 
 of an image to another image as a recipe. Trim the image or 
erase dust of the image using the copy/paste function in each window 
and rotate each image individually.
The adjustment contents (recipe) of RAW images that has been 
adjusted with the [RAW] tool palette cannot be applied to JPEG or 
TIFF images 
.
The Auto Lighting Optimizer 
 is a function that is only available 
for RAW images shot with EOS-1D X, EOS-1D Mark IV, EOS 5D 
Mark III, EOS 5D Mark II, EOS 7D, EOS 60D, EOS 50D, EOS REBEL 
T4i/650D, EOS REBEL T3i/600D, EOS REBEL T2i/550D, EOS 
REBEL T1i/500D and EOS REBEL T3/1100D. You cannot apply the 
Auto Lighting Optimizer’s adjustment contents to RAW images shot 
with other cameras.
A RAW image which has a color space other than sRGB set 
 and is then converted and saved as a JPEG or TIFF image will 
appear weak in color when viewed in software that is only compatible 
with sRGB color space. In this case, set the RAW image color space 
to sRGB, convert again to a JPEG or TIFF image and save, and then 
view this image.
An image could not be adjusted
A recipe could not be pasted (applied) to another image
Color appears weak in the image when viewed with 
other software
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