Xerox Xerox Web Document Submission Software (WDSS) Support & Software インストールガイド
6. Troubleshooting
This section describes two methods for helping to diagnose problems that
may occur. For further assistance with troubleshooting problems, consult
Chapter 7 – Contacts and Escalation Process.
may occur. For further assistance with troubleshooting problems, consult
Chapter 7 – Contacts and Escalation Process.
Installation Problems
The simplest way to ensure there are no installation problems is to have a
clean server. Any existing versions of MySQL and any Java must
removed.
clean server. Any existing versions of MySQL and any Java must
removed.
Ensure Microsoft Internet Information Services (IIS) are not operational.
If an installation is not working, if the system is not an operational system,
often it is easier to delete the C:\xdx folder and begin the installation
again. Shut down Web Document Submission and reboot the server.
After the server has restarted, remove the C:\xdx folder. Complete
instructions are given in the Web Document Submission Software Version
2.0.1 System Administration Guide.
often it is easier to delete the C:\xdx folder and begin the installation
again. Shut down Web Document Submission and reboot the server.
After the server has restarted, remove the C:\xdx folder. Complete
instructions are given in the Web Document Submission Software Version
2.0.1 System Administration Guide.
Debugging Apache and Tomcat
The Apache server logs are located in C:\xdx\etc\Apache2\logs and the
Tomcat servlet engine logs are located in C:\xdx\etc\tomcat4.0\logs.
These logs provide valuable troubleshooting information if the software is
not operating properly.
Tomcat servlet engine logs are located in C:\xdx\etc\tomcat4.0\logs.
These logs provide valuable troubleshooting information if the software is
not operating properly.
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